Shanna Washington
Maricopa,AZ
Summary
Driven by a goal-oriented mindset and adept in strategic planning, I excelled at J And D Services by enhancing customer satisfaction and achieving departmental goals. My blend of team leadership and complex problem-solving skills, coupled with a track record of developing strong relationships, positions me as a dynamic asset to any team. Top performing agent for over 12 years at MDS communications, raising over 2 million dollars in donations. Hard worker and outgoing.
Overview
15
15
years of professional experience
Work History
Telefundraiser
MDS Communications
Mesa, AZ
06.2012 - Current
- Raised over two million dollars in donations over the years.
- Top performer.
- Handled objections professionally and persuasively, turning hesitant prospects into committed donors.
- Contributed to a positive team atmosphere through active engagement in meetings, sharing ideas, and supporting colleagues'' professional growth.
- Demonstrated adaptability by quickly learning new fundraising strategies and adjusting communication styles as needed.
- Increased donor conversion rates by utilizing effective listening skills to identify prospective donor motivations and aligning them with organizational objectives.
- Reinforced positive relationships with existing donors by providing timely updates on the impact of their contributions.
- Participated in ongoing training sessions to stay informed about industry trends and enhance skill set as a telefundraiser.
- Enhanced team productivity by sharing best practices and working collaboratively to achieve fundraising targets.
- Efficiently managed time to maximize the number of quality calls made during each shift, increasing overall campaign success.
- Exceeded personal fundraising goals through consistent performance and diligent efforts to improve call techniques.
Delivery Driver
Instacart
San Francisco, CA
03.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Logistics Specialist
Amazon
Tempe, AZ
01.2022 - 05.2023
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Caregiver
Acumen
Mesa, AZ
01.2013 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Leasing Agent
Bellridge Apartments
Phoenix, AZ
07.2013 - 08.2014
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Manager
J And D Services
Tempe, AZ
08.2009 - 09.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma - High School
John O Connell High School
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Patience and Persistence
- Goal-oriented mindset
- Objection handling
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Performance Management
- Sales Techniques
- Sales management
- Workforce Management
- Business Administration
- Marketing
- Sales Funnel Creation
- Sales team onboarding
- Sales professional
- Adaptive sales approach
- Meeting Sales Goals
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Negotiation and Persuasion
- Data Entry
- Verbal and written communication
- Goal-Oriented
Timeline
Logistics Specialist
Amazon
01.2022 - 05.2023
Delivery Driver
Instacart
03.2020 - Current
Leasing Agent
Bellridge Apartments
07.2013 - 08.2014
Caregiver
Acumen
01.2013 - 01.2023
Telefundraiser
MDS Communications
06.2012 - Current
Manager
J And D Services
08.2009 - 09.2011
High School Diploma - High School
John O Connell High School