Shanna West
Lake Jackson,TX
Summary
Versatile and dependable professional with experience at Clute Police Department, adept in evidence preservation and data management. Excelled in roles requiring multitasking and problem-solving abilities, significantly enhancing departmental efficiency at Brazoria County Sheriff's Office. Demonstrated expertise in bookkeeping and quality control, contributing to accurate financial reporting and evidence integrity. Strong Background in emergency communication, adept at handling high-stress situations.
Overview
19
19
years of professional experience
Work History
Evidence Technician
Clute Police Department
10.2018 - 10.2024
- Contributed to the continuous improvement of departmental processes by actively participating in discussions aimed at identifying potential areas for enhancement.
- Ensured compliance with departmental policies and procedures through regular audits of evidence storage areas, identifying issues that needed resolution.
- Demonstrated commitment to professional development through participation in relevant workshops, conferences, and training courses focused on industry best practices.
- Safeguarded the integrity of sensitive materials by maintaining proper temperature controls within storage facilities, eliminating potential contamination risks.
- Achieved timely submission of forensic samples to laboratories for further evaluation, expediting case progress towards resolution.
- Facilitated accurate record-keeping through diligent use of computerized systems designed for tracking evidence movement throughout its lifecycle.
- Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
Bookkeeping Clerk
Brazoria County Sheriff's Office
11.2011 - 08.2018
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
- Contributed to team goals by consistently meeting deadlines for financial reporting requirements within tight turnaround times.
- Increased overall efficiency by cross-training in payroll processing and other administrative tasks as needed.
- Enhanced the accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
- Provided excellent customer service when resolving vendor inquiries or discrepancies related to invoices or payments.
- Prepared accurate and timely financial reports for management, facilitating data-driven decision-making processes.
- Input financial data and produced reports using PeopleSoft.
Dispatcher
Brazoria County Sheriff's Office
09.2005 - 11.2011
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
High School Diploma -
Van Vleck High School
Van Vleck, TX05-1998
Skills
- Multitasking
- Reliability
- Evidence collection documentation
- Quality Control Procedures
- Report Writing
- Evidence Preservation
- Data Management
- Case support
- Classify evidence
- Bookkeeping
- Accounting and bookkeeping
- Data inputting
- Sheet balancing
- Audit preparation
- General ledger maintenance
- Bookkeeping Software
- Organization skills
- Customer Service
- Problem-solving abilities
Accomplishments
Employee of the Year - 2013
Certificate of Merit for Administration
Employee of the Year - 2007
Certificate of Merit for Communications
Timeline
Evidence Technician
Clute Police Department
10.2018 - 10.2024
Bookkeeping Clerk
Brazoria County Sheriff's Office
11.2011 - 08.2018
Dispatcher
Brazoria County Sheriff's Office
09.2005 - 11.2011
High School Diploma -
Van Vleck High School
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