Shanna Winer
Buckeye,AZ
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
Work History
Server/Bar Back
Bodea Wine Bar
05.2023 - 01.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
DIRECTOR OF MARKETING
Firestone Walker Brewing Company
09.2021 - 06.2022
BRAND MANAGER
Red Bull North America
08.2014 - 12.2020
Server
Pink Taco
08.2014 - 04.2015
- Provided exceptional service to high volume of daily customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Explained menu options to guests, offered suggestions and took orders for food and beverages
Server
Sam Hughes Place
02.2012 - 04.2014
- Informed customers of daily specials and signature menu items
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Provided exceptional service to high volume of daily customers
Hostess
Roccos Pizza
02.2007 - 04.2010
- Greeted incoming guests to escort to assigned dining area and present menus
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Stayed attentive to server availability and table turnover to quickly seat guests
- Took reservations and to-go orders to streamline process for both customer and restaurant
Education
Bachelor of Science - Marketing
University of Arizona
Tucson, AZ05.2014
Skills
- Warm and Friendly
- Effective Customer Upselling
- Team Player
- Cool Under Pressure
- Age Verification
- Point of Sale Systems
- Liquor, Wine and Food Service
- Table Bussing
- High-Volume Dining
- Menu Memorization and Presentation
- Food Safety Understanding
- Menu Recommendations
- Service-Oriented
- High Energy and Stamina
- Relationship Building
- Cleaning and Sanitizing
Timeline
Server/Bar Back
Bodea Wine Bar
05.2023 - 01.2024
DIRECTOR OF MARKETING
Firestone Walker Brewing Company
09.2021 - 06.2022
BRAND MANAGER
Red Bull North America
08.2014 - 12.2020
Server
Pink Taco
08.2014 - 04.2015
Server
Sam Hughes Place
02.2012 - 04.2014
Hostess
Roccos Pizza
02.2007 - 04.2010
Bachelor of Science - Marketing
University of Arizona
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