Shannah (Chloe) Cowlishaw
Midlothian,VA
Summary
Friendly, dependable, and highly motivated professional with extensive experience across customer service, management, engineering leadership, and business ownership.
Known for exceptional reliability, kindness, and professionalism
never late, always respectful, and consistently the person coworkers rely on.
Fully available 24/7, with personal transportation and a strong commitment to delivering outstanding service.
Actively seeking a role working directly with people, where strong communication, empathy, and problem-solving skills can support customers, clients, and team success.
Interested in a full-time position.
♡ Languages : Sign Language, Russian, Spanish, English
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
♡ Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Head Engineer
Google
- - Led engineering teams in developing and maintaining major web-based platforms.
- - Directed high-impact projects with a focus on performance, innovation, and reliability.
- - Known as a trusted leader and go-to problem solver across departments.
- - Managed cross-functional coordination and delivered consistent high-level results.
- 15 Years
Owner / Cleaning Specialist
Blush Cleaning Services
- - Founded and operated a successful cleaning business serving residential and commercial clients.
- - Managed client relations, scheduling, marketing, invoicing, and daily operations.
- - Delivered high-quality cleaning services with strong attention to detail and customer satisfaction.
- 5+ Years
Shift Manager
Wawa
- - Managed deli operations and front-end service in a fast-paced environment.
- - Entrusted as the only employee with keys to the cash vault/safe.
- - Handled cash drawer openings, customer checkout, and financial accuracy.
- - Recognized for reliability, punctuality, and resolving staff and customer issues.
- 3 Years
Garden Center Manager
Walmart
- - Managed full garden center operations including inventory management, seasonal merchandising, and staff scheduling.
- - Oversaw ordering, vendor coordination, and loss-prevention procedures to maintain profitability.
- - Served as a trusted leader and primary problem-solver for staff and customers, consistently recognized for reliability and dedication.
- - Maintained high standards of safety, presentation, and customer service in a busy retail environment.
- 5 Years
Manager / Customer Service Lead
Steak 'n Shake
- - Oversaw front-of-house operations and ensured top-tier customer service.
- - Trained and supervised staff while handling scheduling and workflow.
- - Resolved customer concerns and maintained a positive service environment.
- 2 Years
Manager
Subway
- - Managed day-to-day store operations, staff training, and customer service.
- - Handled cash operations, inventory, and safety standards.
- - Trusted with opening/closing duties and employee leadership.
- Years Worked
Waitress
Chili's
- - Delivered fast, friendly service in a high-volume restaurant.
- - Processed orders and payments accurately while maintaining a clean environment.
- - Known for positive attitude, reliability, and strong customer care.
- 1 Year
Waitress
Ruby Tuesday
- - Provided friendly and efficient table service in a busy dining environment.
- - Maintained a clean and organized section while managing multiple tables.
- - Known for dependability, kindness, and consistently strong customer satisfaction.
- 3 Years
Dance Choreographer / Instructor
- - Created original choreography for competitions, performances, and events.
- - Taught workshops and classes nationwide, training dancers of all ages.
- - Built strong client relationships through professionalism and creativity.
- 10+ Years
Education
Master's - Psychology (Education Focus)
VCU
Richmond, VA09.2017
High School Diploma / GED - undefined
Skills
Team leadership ♡
- Customer satisfaction focus ♡
- Vault management proficiency ♡
- Adaptability and flexibility ♡
- Consistent reliability ♡
- Employee scheduling ♡
- Environmental awareness ♡ Training and mentoring ♡
- Safety management ♡
- Customer service ♡ Teamwork and collaboration ♡
- Engineering design ♡ Computer skills ♡
- Organizational skills ♡
- Work Planning and Prioritization ♡
- Active listening ♡
- Effective communication ♡
- Decision-making ♡ Problem resolution
- Safety procedures ♡
- Task prioritization ♡
- Interpersonal skills ♡
- Analytical thinking ♡
- Professionalism ♡
- Risk assessment ♡
- Complex Problem-solving ♡
- Data analysis ♡
- Strategic issue management ♡
- Entrepreneurial operations ♡
- Manufacturing processes ♡
♡ Documentation management ♡
♡ Software development ♡
♡ Website design and implementation ♡
Certification
- Head Engineer, Google - 2013
Languages
English
Sign Language
Russian
Slovak
Spanish
Customer Service Strengths
- Friendly, patient, and professional communication.
- Quick problem solver able to handle difficult customer situations effectively.
- Always maintains a positive attitude and goes above expectations.
- Builds trust and loyalty through reliable, high-quality service.
Professional Highlights
- Highly trusted in every workplace; frequently given security responsibilities.
- Always on time, dependable, and the person coworkers seek for help.
- Strong leader with experience managing teams in multiple industries.
- Consistently recognized for work ethic, professionalism, and strong results.
Availability & Transportation
- 24/7 availability
- Own personal vehicle with dependable transportation
- Ready for immediate start Dedicated, versatile professional with 15+ years of high-level engineering experience at Google, combined with extensive leadership, customer service, management, and business ownership background. Known for exceptional reliability, problem-solving, team leadership, and the ability to excel in fast-paced, high-pressure environments. Trusted with high-security responsibilities, cash vault access, and department operations across multiple roles. Strong communication skills, a proven track record of exceeding expectations, and a reputation as the person everyone relies on.
Timeline
Head Engineer
Google
Owner / Cleaning Specialist
Blush Cleaning Services
Shift Manager
Wawa
Garden Center Manager
Walmart
Manager / Customer Service Lead
Steak 'n Shake
Manager
Subway
Waitress
Chili's
Waitress
Ruby Tuesday
Dance Choreographer / Instructor
High School Diploma / GED - undefined
Master's - Psychology (Education Focus)
VCU