Summary
Work History
Education
Skills
Timeline
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Shannan Camille Adams

Suwanee,GA

Summary

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I will bring a positive attitude and commitment to continuous learning and growth. I am an inspiring HR generalist with proven achievement of a 30% increase an employment retention with my 20 year experience with a fortune 500 company.

Work History

Assistant Store Manager

Publix Super Markets Inc
08.2023 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
  • Created and maintained safe and secure work environments for employees

Customer Service Manager

Publix Super Markets Inc
03.2010 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans
  • Increased team productivity by providing ongoing training and support to customer service representatives
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Education

BACHELOR OF SCIENCE - HUMAN RESOURCES MANAGEMENT

American Public University System
WV
01.2017

ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT

Georgia State University
GA
01.2012

Skills

  • Problem-Solving
  • Team Building and Leadership
  • Hiring and Training
  • Goals and performance
  • Benefits Administration
  • Payroll Processing
  • Recruitment Strategies
  • New Hire Orientation
  • Onboarding Processes
  • Labor Laws Knowledge
  • Computer efficiency
  • HRIS systems
  • Conflict Resolution

Timeline

Assistant Store Manager

Publix Super Markets Inc
08.2023 - Current

Customer Service Manager

Publix Super Markets Inc
03.2010 - 08.2023

BACHELOR OF SCIENCE - HUMAN RESOURCES MANAGEMENT

American Public University System

ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT

Georgia State University
Shannan Camille Adams