Shannan Freeman
Fort Payne
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Wine Stewardess
The Wine Bar
Fort Payne, AL
03.2026 - Current
- Developed and implemented efficient workflows to optimize service delivery during peak hours.
- Curated wine selections, enhancing customer experiences through knowledgeable recommendations.
- Resolved guest inquiries and complaints promptly, maintaining positive relationships and repeat business.
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
Store Manager
The Spot Coffee Shop
Fort Payne, AL
03.2025 - 07.2026
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Implemented inventory management systems to streamline stock levels and reduce waste.
- Trained and developed staff on best practices for food safety and customer engagement.
- Fostered a positive work environment that encouraged team collaboration and high morale.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Substitute Teacher
Cherokee County Schools
Sand Rock, AL
09.2022 - 05.2025
- Managed classroom behavior to create a productive learning environment.
- Collaborated with permanent teachers to ensure continuity of education during absences.
- Maintained accurate records of attendance and academic progress for reporting purposes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Substitute Teacher
Lake County Schools
Clermont, FL
08.2019 - 05.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Long-Term Substitute Teacher
McCracken County Public Schools
Paducah, KY
08.2015 - 10.2018
- Collaborated with fellow educators to share best practices and enhance instructional strategies.
- Managed classroom behavior effectively by enforcing consistent discipline policies and utilizing positive reinforcement strategies, ensuring a safe and productive learning environment.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Social Service Clinician
Department of Community Based Services
Paducah, KY
02.2007 - 12.2013
- Worked with high risked families, conducted removals, assisted in family court on a weekly basis, worked with juveniles thru DJJ, completed case plans, followed thru with terminations & adoptions.
- Assessed clients'' strengths and weaknesses to develop tailored interventions that addressed their specific challenges, promoting self-sufficiency and personal growth.
- Handled high-risk cases involving child protection issues effectively by working closely with law enforcement agencies.
- Maintained accurate case records, ensuring compliance with agency policies and regulatory guidelines.
- Implemented evidence-based practices to enhance intervention strategies and client outcomes.
- Monitored client progress, adjusting treatment approaches as necessary to ensure effectiveness.
Social Work Intern
Department of Community Based Services
Paducah, KY
08.2006 - 12.2006
- Assisted social workers with case documentation and client assessments.
Cashier, Customer Service & General Office Assistant
Super Valu Foods
Paducah, KY
06.1998 - 08.2004
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Education
Bachelor of Social Work -
Murray State University
Murray, KY12-2006
Associates in Arts - undefined
Paducah Community College
Paducah, KY05-2003
General Education Degree - undefined
Reidland High School
Paducah, KY05-1999
Skills
- Case Management (10 years)
- Counseling, Individual & Group
- Documentation (20 years)
- Office Management
- Microsoft Office (20 years)
- Problem Solving (20 years)
- Classroom Management (10 years)
- Time Management (20 years)
- Curriculum Development (10 years)
- Conflict Management (10 years)
- Computer Skills (20 years)
- Teaching
- Team collaboration
- Exceptional communication
Certification
- Child Protection Certification – State of Kentucky
- Substitute Teacher Certification – State of Kentucky, State of Florida, State of Alabama
Timeline
Wine Stewardess
The Wine Bar
03.2026 - Current
Store Manager
The Spot Coffee Shop
03.2025 - 07.2026
Substitute Teacher
Cherokee County Schools
09.2022 - 05.2025
Substitute Teacher
Lake County Schools
08.2019 - 05.2020
Long-Term Substitute Teacher
McCracken County Public Schools
08.2015 - 10.2018
Social Service Clinician
Department of Community Based Services
02.2007 - 12.2013
Social Work Intern
Department of Community Based Services
08.2006 - 12.2006
Cashier, Customer Service & General Office Assistant
Super Valu Foods
06.1998 - 08.2004
General Education Degree - undefined
Reidland High School
Associates in Arts - undefined
Paducah Community College
Bachelor of Social Work -
Murray State University