Shannan Jackson
Lexington,SC
Summary
Diligent customer service professional with solid background in internet searching. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Home Care Provider
Family Members
Columbia, SC
04.2024 - 02.2025
- Assisted with daily living activities, ensuring comfort and safety for family members.
- Administered medication and monitored health conditions following care plans.
- Provided companionship and emotional support to enhance quality of life.
- Coordinated transportation for medical appointments and social outings.
- Maintained cleanliness and organization in the living environment to promote hygiene.
- Communicated effectively with family members regarding care updates and needs.
- Adapted care strategies based on individual preferences and changing conditions.
- Assisted family member with personal requirements for housekeeping and grooming assistance.
Customer Service Representative
AT&T
Columbia, SC
06.2005 - 01.2008
- Resolved customer inquiries efficiently over the phone in a high volume call center environment.
- Documented customer interactions and feedback for continuous improvement initiatives.
- Assisted in processing orders and managing returns to enhance customer satisfaction.
- Utilized CRM software to track customer issues and monitor resolution progress.
- Provided product information and troubleshooting support to guide customers effectively.
- Maintained a positive demeanor while handling challenging customer interactions professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Criminal Justice
University of South Carolina
Columbia, South Carolina, SCSkills
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Social media expertise
- Search engine optimization
- Problem-solving
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Home Care Provider
Family Members
04.2024 - 02.2025
Customer Service Representative
AT&T
06.2005 - 01.2008
Bachelor of Science - Criminal Justice
University of South Carolina