SHANNAN M. JONES
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Driver’s License Department
Texas Department of Public Safety-DLD
08.2019 - Current
- Inputs license and permit applications, payments, and required technical data for licenses and permits into appropriate computer applications, databases, and systems.
- Issues license and permits, collects license and permit fees, and reimburses fees to denied applicants.
- Maintains records associated with license and permit applications, fee payments, and violations; and completes necessary forms to approve or deny licenses and permits.
- Monitors license and permit applications, contract registrations, zoning, inspections, other permits; and requests appropriate routing or processing needed to approve license or permits.
- Administers oral, written, or other tests to license or permit applicants.
- Provides administrative and technical assistance related to license and permit requirements to the public, agency staff, and government and elected officials; answers question and explains licensing and permit codes; and supplies information regarding license and permit processing, policies, and procedures.
- Conduct Class C Road test with applicants that are schedule and recording based on the way the candidates (Control, Operate, Position, and with Signaling) throughout a driving test.
- Performs related work as assigned.
Clerical/Administrative Positions
Addison Group
10.2015 - 08.2016
- Company Overview: Temporary Agency
- Texas Children Hospital- Employee Development Coordinator
- Gainesboro Waste Management- Call Center Rep
- The Port of Houston Authority- Procurement Department Office Assistant
- Temporary Agency
Medicaid Account Representative
HISD
08.2001 - 08.2015
- Company Overview: Houston Independent School District
- Scheduled all aspects of trainings and follow-up for 87 assigned schools in the district, including making telephone calls and accessing eSHARS (School Health and Related Services) website.
- Identified issues or trending in schools that participated in the SHARS program and suggested resolutions.
- Accurately and thoroughly documented pertinent billing activity performed.
- Reviewed account information and necessary system applications to determine the next appropriate work activity.
- Verified claims adjudication utilizing appropriate resources and applications.
- Initiated telephone or letter contact to participants to obtained additional information as needed.
- Managed and maintained desk inventory, completed reports, and resolved high priority and aged inventory.
- Participated and attended meetings, training seminars, and in-services to develop job knowledge.
- Responded timely to emails and telephone messages.
- Houston Independent School District
Customer Service Representative
HISD
08.2001 - 08.2015
- Company Overview: Houston Independent School District
- Entered billable Medicaid service visits in the eSHARS system for HISD and client districts.
- Verified Medicaid eligibility using the Texas Medicaid Healthcare Partnership (TMHP) search database.
- Contacted customers through the eSHARS communication by responding to questions or concerns about eSHARS-related issues and resolved the issues by performing activities, from updating and correcting a student’s or clinician’s profile information to adding or removing or campuses at the providers’ request.
- Kept records of customer interactions and imputation and documentation of calls, complaints, and comments.
- Houston Independent School District
Education
A.S. Degree - Healthcare Administration
COLORADO TECH UNIVERSITY
TEXAS SOUTHERN UNIVERSITY
Graduate -
S.P WALTRIP HIGH SCHOOL
Skills
- Word
- Exchange
- Excel
- Access
- PowerPoint
- TMHP (MED-Client Eligibility Inquiry)
- Quick Books
- Buy Speed
- NDLE
- TRUX
- CCKE Certified
- TLETS
- NDLS
- Intermediate leveled with most softwares
Timeline
Driver’s License Department
Texas Department of Public Safety-DLD
08.2019 - Current
Clerical/Administrative Positions
Addison Group
10.2015 - 08.2016
Medicaid Account Representative
HISD
08.2001 - 08.2015
Customer Service Representative
HISD
08.2001 - 08.2015
A.S. Degree - Healthcare Administration
COLORADO TECH UNIVERSITY
TEXAS SOUTHERN UNIVERSITY
Graduate -
S.P WALTRIP HIGH SCHOOL