Shannan Moore
Altus,OK
Summary
Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare.
Overview
7
7
years of professional experience
Work History
Sever/Head Bartender
Olive Garden
Vacaville, CA
10.2016 - 05.2022
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared checks, itemizing total meal costs and taxes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Lead Cashier
Home Depot
Selma, TX
02.2015 - 09.2016
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Answered customer questions and provided store information.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Resolved discrepancies between sales floor and register information quickly.
- Built and maintained productive relationships with employees.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns and exchanges efficiently while adhering to company policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
Associate of Science - Nursing
Western Oklahoma State College
Altus, OK05-2026
Associate of Science - Pre-Nursing
San Antonio College
San Antonio, TX05-2016
Bachelor of Science - Nursing
McNeese State University
Lake Charles, LASkills
- Patient care
- Medication administration
- Vital signs monitoring
- Health assessment
- Customer service
- Effective communication
- Critical thinking
- Task prioritization
- Quality of care standards
- Direct patient care
- Self-reflection
- Patient monitoring
- CPR certification
- Problem-solving
- Relationship building
- Teamwork and collaboration
- Active listening
- Time management
Affiliations
- Mother to three wonderful girls (1, 2, and 7).
- Nursing club president at WOSC.
- Crafty with skills in cross-stitching and quilt making.
- Active novice hiker
- Volunteer at my church including the set up a blessing box and continuation of donating food and materials for those who are in need of them.
Accomplishments
- Graduated Summa Cum Laude
- Received employee of the month multiple time
References
References available upon request.
Timeline
Sever/Head Bartender
Olive Garden
10.2016 - 05.2022
Lead Cashier
Home Depot
02.2015 - 09.2016
Associate of Science - Nursing
Western Oklahoma State College
Associate of Science - Pre-Nursing
San Antonio College
Bachelor of Science - Nursing
McNeese State University
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