Shannan Muse
Kailua
Summary
I am a high energy and driven leader with strong solution oriented thinking skills. Dedicated to providing highest level of service to members and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Pursuing a full-time role that presents professional challenges while utilizing my interpersonal skills, effective time management, and problem-solving expertise is a passion of mine. Food and Beverage is a passion of mine that allows me to utilize my natural social skills and strong work ethic to achieve company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sous Chef
The Boardroom
Kailua, HI
07.2025 - Current
- Assist with new menu production and updating POS items.
- Support F&B Front of the House during peak business times.
- Act as liaison between the FOH & BOH.
- Assist with emergency situations within the scope of acquired training.
- Report any deficiencies in equipment function to the appropriate personnel.
- When acting as closing MOD, responsible for securing the building at night.
- Assist with coordinating quarterly menu changes with the Executive Chef and ensure POS item accuracy.
Teacher
Bentley Elementary School
Sanford, FL
08.2016 - 07.2025
- Develop and implement education plans for students coordinating with parents, general education teachers, and county specialists.
- Managed all necessary data collection, tests, and student development.
- Recorded all data into required county programs in the required format.
- Worked alongside fellow professionals under the orders of a supervisor in order to support a large class of 30+ students.
- Collaborated with management regarding training and development for both students and professional development.
Insurance Agent
State Farm
Altamonte Springs, FL
01.2005 - 02.2015
- Developed tailored insurance solutions to meet diverse client needs.
- Provided exceptional client service.
- Mentored junior agents on best practices, sales techniques and, training and development.
- Led training sessions for new hires, fostering a knowledgeable team environment.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Food and Beverage Manager
Heathrow Country Club
Heathrow, FL
01.1996 - 01.2005
- Established a professional rapport with private club members.
- Resolved member complaints involving food or beverage quality and service.
- Organized successful special events (golf and tennis tournaments, weddings, and catering events on and off property).
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to members.
- Managed bar and wait staff and implemented training programs to ensure exceptional member dining experience.
- Collaborated with F&B Director, Catering Director, Chef, Golf Professional, and Tennis Pro regarding daily club operations.
- Responsible for closing duties and end of day reports for multiple club locations.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL06-2004
Skills
- Food and beverage operations
- Menu development
- Cost control
- Food presentation
- Labor management
- Service delivery management
- Operations oversight
- Front of house management
- Employee supervision
- Operations management
Certification
- Food Handling Certification as required in Hawaii.
- Blue Card Holder through the Honolulu Liquor Commission.
- Florida Teaching Certification.
- CPR trained through Hawaii Department of Education.
Timeline
Sous Chef
The Boardroom
07.2025 - Current
Teacher
Bentley Elementary School
08.2016 - 07.2025
Insurance Agent
State Farm
01.2005 - 02.2015
Food and Beverage Manager
Heathrow Country Club
01.1996 - 01.2005
Bachelor of Science - Business Management
University of Central Florida