Shannan Smith
Newnan,Georgia
Summary
Results-driven professional with a proven track record of delivering high-quality work and exceptional service. Possesses strong communication and teamwork skills, consistently focused on achieving company objectives. Committed to continuous learning and development, utilizing effective time management and organizational skills across various settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Intern
The Caterpillar House
Newnan, GA
01.2025 - Current
- Supported developmentally appropriate practices in a safe learning environment.
- Maintained organized and clean classroom and play areas.
- Enforced health standards according to the center policies and procedures.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Provided nurturing and appropriate environment for children of various ages.
- Observed and monitored children's play activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Assisted with meal preparation and clean up for breakfast, lunch, and snack times.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Completed day-to-day duties accurately and efficiently.
Graphics Manger/Office Manager
144th Marketing Group
Peachtree City, GA
04.2013 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Achieved cost savings through vendor contract negotiations.
- Assessed completed tasks to ensure accuracy and quality compliance.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained accurate inventory records by assessing needs and coordinating purchases.
- Responded to customer inquiries via phone or email in a professional manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service/Dental Claims Supervisor
Wells Fargo/Healthsmart
Newnan, GA
01.2002 - 06.2012
- Directed the application of reserves on claims, ensuring accurate financial reporting and compliance with regulatory requirements.
- Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
- Reviewed and corrected discrepancies in patient documentation for accurate claims processing.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Associate of Applied Science - Early Childhood Care And Education
West Georgia Technical College
Newnan, GA05-2025
Associate of Applied Science - Health Care Management
West Georgia Technical College
Newnan, GA12-2022
Skills
- Client support
- Effective classroom management
- Knowledge of childhood development
- Employee training
- Effective team collaboration
- Strong verbal communication
- Effective conflict resolution
- Client relationships
- Positive professional attitude
- Strong leadership background
- Strong attention to accuracy
- Outstanding communication skills
- Accurate recordkeeping
Certification
- CPR Certified
- Certified Nurses Assistant
- Technical Certificate of Credit - Early Child Care & Education Basics
- Technical Certificate of Credit - Infant/Toddler Child Care Specialist
- Technical Certificate of Credit - Healthcare Billing and Reimbursement Assistant
Affiliations
- Children's Director for Mills Chapel Baptist Church
Timeline
Intern
The Caterpillar House
01.2025 - Current
Graphics Manger/Office Manager
144th Marketing Group
04.2013 - Current
Customer Service/Dental Claims Supervisor
Wells Fargo/Healthsmart
01.2002 - 06.2012
Associate of Applied Science - Early Childhood Care And Education
West Georgia Technical College
Associate of Applied Science - Health Care Management
West Georgia Technical College
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