SHANNE SMITH
Atlanta,GA
Summary
Senior Business Consultant with 15 years of experience in Inside Sales and Customer Service, consistently exceeding sales targets, technical support and fostering strong customer relationships. Expert in problem resolution, Salesforce management, and sales techniques, driving significant revenue growth. Dedicated to utilizing advanced skills in customer service and negotiation to achieve professional challenges and team goals
Overview
9
9
years of professional experience
Work History
Senior Business Consultant
Fiserv
Marietta, Georgia
01 2020 - 01 2026
- Drove pipeline growth through consistent outbound activity (55–60 daily calls) and responsive inbound client engagement.
- Consistently exceeded annual sales quotas (110%–120%), driving $1–$2M in revenue annually.
- Delivered end-to-end payment processing, POS, equipment, and working capital solutions through consultative selling to SMB, mid-market, and enterprise clients.
- Managed account records with precision, documenting updates in Salesforce and other platforms to support operational accuracy and compliance.
- Mentored junior consultants by providing guidance on best practices in consulting methodologies, aiding professional growth, and career development.
Lead Retail Sales
Sprint
Marietta, Georgia
04.2014 - 01.2020
- Led team meetings focused on sales targets, performance analysis, and actionable strategies to increase revenue and productivity.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Provided consultative customer service that increased client satisfaction, trust, and retention.
- Developed new associates through hands-on mentoring and sales best practices, driving improved individual performance.
Lead Technical Consultant
Sprint
Kennesaw, Georgia
09.2010 - 04.2014
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
Education
Associate’s Degree - Computer Science
Southern Polytechnic State University
2011
Diploma -
John McEachern High School
Powder Springs, GAMay.2006
Skills
- Verbal Communication
- Complex Problem-Solving
- Time Management
- Written Communication
- Contract Management
- Customer Service
- Negotiation
- Marketing
- Sales Techniques
- Salesforce Management
- Microsoft Office
- Excel
- Business analysis
Timeline
Lead Retail Sales
Sprint
04.2014 - 01.2020
Lead Technical Consultant
Sprint
09.2010 - 04.2014
Senior Business Consultant
Fiserv
01 2020 - 01 2026
Associate’s Degree - Computer Science
Southern Polytechnic State University
Diploma -
John McEachern High School