Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannece Holliman

Care Provider
Sacramento,CA

Work Preference

Desired Job Title

CaregiverPharmacy ClerkMedical Coding and Billing Specialist

Work Type

Part TimeSeasonal WorkFull Time

Location Preference

RemoteOn-Site
Location: Sacramento, CA
Open to relocation: No

Salary Range

20/hr - 50/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work weekTeam Building / Company RetreatsPersonal development programsCompany Culture

Summary

Dedicated healthcare professional currently completing a Medical Coding and Billing program with a experience in In-Home Caregiving and Pharmacy customer service. Skilled in communication, organization, confidentiality, and supporting patients in a fast-paced healthcare enivironments while maintaining professionalism and attention to detail.

Overview

19
19
years of professional experience

Work History

Caregiver

In Home Support Service
10.2022 - Current
  • Work with children and adults with disabilities or mental health disorders
  • Personal care, helping with bathing, dressing eating, and intake of medications, ensuring they are taken correctly and on time, and communicating with medical staff, and transportation to doctor appointments and personal shopping
  • Emotional and social support, providing companionship, listening, and problem solving for the safety of the patient

Pharmacy Clerk

Rite Aid
03.2011 - 05.2024
  • Customer service by greeting the customers, answering phones, and provide info on prescriptions/refills
  • Processing prescriptions, insurance info, and payments, and maintaining patient files Communicating with customers of available prescriptions, and directing questions to the right person
  • Stocking shelves and organizing the pharmacy and reassuring cleanliness and safety

Call Center Representative

Teller direct
01.2007 - 12.2010
  • Handle large volume of in/outbound calls in a timely matter for various companies
  • Follow communication scripts and use knowledge of the company's products when necessary
  • Identified customer's needs , researched issues, resolve complaints, and provided solutions, handled CC/Debit card payment of delinquent accounts, set appointments
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Diploma -

Pacific High School
Highlands, CA
06-1999

Skills

Disability support

Dementia care

Behavioral management

Daily living assistance

Client transportation

Medication administration

Confidentiality/HIPPA awareness

Electronic Documentation

ICD-10/CPT Coursework

Working in pharmacy environment

Timeline

Caregiver

In Home Support Service
10.2022 - Current

Pharmacy Clerk

Rite Aid
03.2011 - 05.2024

Call Center Representative

Teller direct
01.2007 - 12.2010

Diploma -

Pacific High School
Shannece HollimanCare Provider