SHANNEL BUMPUS

Lineage Logistics May 25, 2025 to July 25,2025

Cognizant July 25,2025 Till Present

Order Management

•Initiate, modify, cancel, and confirm customer orders.

•Adjust orders based on inventory availability and communicate those changes proactively.

•Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery.

•Oversee export procedures, including the preparation of USDA documentation and inspection coordination.

Inventory Management

•Process inventory holds and release requests.

•Manage special day holds and communicate placarding or segregation needs to operations.

•Facilitate inter-customer product ownership transfers.

•Conduct detailed inventory inquiries and generate traceability reports in the event

• Overseeing the entire export process of goods and supplies onto a cruise ship and export containers
• Ensuring compliance with customs regulations
• Coordinating with suppliers and port agents
• Managing documentation
• Supervising a team to efficiently load cargo onto the vessel all while adhering to strict timelines and safety procedures across multiple international ports.

• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Assist with matching all BOLs with POs and completing the receiving register
• Assist with the production report
• Gather and verify all warehouse forms are completed properly
• Invoice all vendor orders
• Assist with will calls
• Run all Ops reports nightly from Facts and import to Excel
• Resolve problems with purchase orders, sales orders, as they arise

• Answer and transfer calls for a variety of businesses
• Use Jay Ray system to dispatch Roto Rooter techs
• Relay verbal messages
• Page out calls

• Scanned documents to document management system.
• Prepared documents for scanning, data entry and indexing.
• Ensured quality control of documents entered to document management system, including appropriate indexing and optimum resolution of scans.
• Organized original documents to be re-filed.
• Performed other duties as requested or required.

• Greet Customers and check them in for their appointment.
• Review Customer applications to make sure it is completed.
• Gather required documents from Customer.
• Copy Customers documents and put with application.
• Maintain a spreadsheet with Client’s information.
• File Clients folder in file room after the case is completed.
• Answer incoming phone calls from customers.

• Research and locate property owners or their associates prior to tax sale; assist in the resolution of unusual or difficult revenue problems or situations.
• Cash collections, reports, statistics, reconciliations and providing customer service in a professional manner.
• Prepare warning letters and certified mail forms, performing skip tracing efforts via internet search, linkage with recording or other such research tools.
• Process money received to account for personal property/real estate taxes, or information/research fees.

• Provided senior-level support to ticketing agents with a demonstrated ability to improvise, improve procedures and training of new employees.
• Directed business relations, and distribution of company literature to stimulate client interests and sales.
• Coordinated and maintained monthly scheduling of attendance and vacation of ticket agents and ensuring not to exceed budget with overtime.
• Corrected any discrepancies with agent’s sales, reprint unreadable paperwork and forward to senior level staff for review.
• Provided monthly collection and sales reports to Director of Sales.

• Provided customer service assistance to passengers departing and arriving on trains.
• Processed monthly expense reports reflecting supporting documents and budget code indexes.
• Conducted monthly agents change funds audits for discrepancies.
• Assisted agents with Ticket Office Machine (TOM) Gateway systems procedures and problems.