Shannel Navarro
Winter Springs,FL
Summary
Revenue Operations and Cash Applications Leader with 10+ years of experience owning accuracy, efficiency, and financial performance across high-volume healthcare revenue environments. Proven success leading multi-function teams, optimizing payment posting and reconciliation workflows, reducing revenue leakage, and strengthening internal controls. Known for delivering measurable impact — including 30% revenue growth, 80% error reduction, and accelerated cash cycles — through process redesign, automation, and performance management. Expert in Epic, Salesforce, EFT/ERA, and advanced Excel, with a strong track record of partnering cross-functionally with Finance, IT, and Executive Leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Optum
Remote, USA
06.2022 - Current
- Drove 30% revenue growth through strengthening key customer relationships with existing accounts and identifying new service opportunities aligned to client needs and payer dynamics.
- Owned client financial performance, resolving escalations, preventing churn, and improving contract value realization.
- Achieved 95% customer satisfaction and 100% escalation resolution through proactive relationship management and operational issue remediation.
- Partnered with internal operations and leadership to align service delivery with client expectations and financial outcomes.
Operations Supervisor
Caremetx
Remote
11.2020 - 11.2021
- Led daily operations for 40+ revenue cycle professionals across reimbursement, benefits verification, and claims.
- Identified and corrected systemic denial drivers through root cause analysis, reducing rework and accelerating AR cycle time.
- Designed and implemented productivity, quality, and SLA metrics to improve throughput, accountability, and forecast accuracy.
- Standardized workflows and SOPs to support scale, compliance, and audit readiness.
Cash Applications Supervisor – Payment Posting
Kroger Specialty RCM
Lake Mary, USA
11.2014 - 10.2020
- Owned cash application operations for multi-million-dollar specialty pharmacy revenue streams.
- Reduced posting errors by 80% through audit design, SOP implementation, and continuous training.
- Partnered with IT to automate EFT/ERA posting, increasing posting velocity and improving reconciliation accuracy.
- Led unapplied cash cleanup and account reconciliations, improving financial visibility and reducing balance discrepancies.
- Built and developed high-performing teams through structured onboarding, coaching, and performance management.
Financial Representative – Cash Posting
Beth Israel Medical Center
New York, USA
06.2011 - 10.2014
- Posted electronic and manual payments, performed account-level reconciliations, and resolved credit balances.
- Audited payer remittances and documentation to improve posting accuracy and reduce refund cycle times.
- Created tracking tools for credit and refund workflows, supporting accurate and timely month-end reporting.
Education
Bachelor of Science - Healthcare Administration
Columbia Southern University
Orange Beach, AL01.2019
Associate of Applied Science - Office Medical Assistant
Bronx Community College
Bronx, NYSkills
- Revenue operations and cash applications
- Payment processing and reconciliation
- Month-end close support
- Performance optimization and management
- Team leadership and cross-functional collaboration
- Client services and support
Certification
- Project Management Essentials, Management & Strategy Institute, 2021
- Project Management Qualified, Management & Strategy Institute, 2021
Timeline
Account Manager
Optum
06.2022 - Current
Operations Supervisor
Caremetx
11.2020 - 11.2021
Cash Applications Supervisor – Payment Posting
Kroger Specialty RCM
11.2014 - 10.2020
Financial Representative – Cash Posting
Beth Israel Medical Center
06.2011 - 10.2014
Bachelor of Science - Healthcare Administration
Columbia Southern University
Associate of Applied Science - Office Medical Assistant
Bronx Community College