Robin Binkley
Account Manager
Dickson,Tennessee
Summary
Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.
With 10+ years of experience in industrial industry as an Account Manager. Expert in sales and client relations with proven success streamlining processes for improved account growth. Dedicated to detailed, accurate and quality work.
Overview
12
12
years of professional experience
11
11
Certification
1
1
10 Hour OSHA
1
1
Sexual Harassment
1
1
Adult/child/infant CPR
1
1
Infectious Disease training
1
1
Microsoft training
1
1
Excel training
1
1
Proactive Shooter training
1
1
Blueforce (epay)
1
1
Supply Ordering System training
1
1
P3 Quality Audit System
1
1
EPAY Time and Labor training
Work History
Account Manager
At Nemak-Location
Dickson, TN
10.2012 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new product or services and updated account information to maintain high standards of client service.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than in sales.
- Introduced new processes to improve account and market tracking for better data analysis.
- Managed book of business across different accounts.
Education
GED -
Waverly Central High School
Waverly, TN05.2000
Skills
- Strategic Account Planning
- Persuasive Negotiations
- Account Management
- Lead Generation
- Time Management
- Teamwork and Collaboration
- Overcoming Objections
- Qualifying Leads
- Customer Service
- Revenue Growth
- Performance Evaluations
- Opportunity Identification
- Verbal and Written Communication
- Microsoft Office
- Team Training and Motivation
- Project Management
- Google Docs
- Biweekly Payroll Processing
- Inside and Outside Sales
- Supplier Relations
- Budgeting and Variance Analysis
- Business Needs Assessment
- Information Updates
- New Business Opportunities
- Profit and Loss Accountability
- Cash Flow and Reconciliation
- Financial Management and Reporting
- Risk Identification
- Direct Email Campaigns
- Account Verification
- Order Management
- Inbound and Outbound Calling
- Educational Opportunities
- Reading Comprehension
- Cash Register Operations
- Microsoft Access
- Statement Billings
- Partnership Accounting
- Web Portals
- Daily Client Contact
- Developing Partnerships
- Corrective Actions
- Strategic Selling
- Issue Resolution
- Financial Recordkeeping
Certification
- Adult/infant/child CPR & First Aid License - 09/05/2021-09/05/2023
- OSHA Outreach Training for General Industry - 04/08/22
- Blueforce7 (EPAY) Timekeeping System training- 12/10/21
- 12 Steps to Zero Accidents "safety program" training 11/11/21
- Delivering Our Very Best training 09/05/21
- Supply Ordering System (SOS) training 09/05/21
- Preventing Sexual Harassment in the Workplace training 11/01/21
- P3 Quality Audit System (Site training) 11/04/21
- Proactive Shooter Response training 05/26/22, 11/05/21
- Leadership First-Location second training 03/17/22
- Epay time and labor system (REV2022) 05/04/22
- ALSO Trained in Datasource, Microsoft, Powerpoint, Excel, and Word
Timeline
Account Manager
At Nemak-Location
10.2012 - Current
GED -
Waverly Central High School
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