Shannel Pomales
Orlando,FL
Summary
I am a licensed esthetician with a great passion in skincare. I have many leadership experiences and also customer service experience. My leadership experience started in high school and I have a lot of dedication to helping people become the best in what they want to do. I have tutored, assisted many teachers, became editor and chief of my high school yearbook, and was also treasurer of my high schools Art Honor Society.
Overview
6
6
years of professional experience
Work History
Visual Specialist
Forever 21
10.2022 - Current
- Customer Service
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
Professional Development
08.2020 - 09.2022
Went to Valencia College to pursue a business marketing degree.
Sales Associate Specialist
JCPenney
09.2021 - 05.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Specialist
The Children's Place
08.2018 - 05.2019
- Customer Service
- Organized racks and shelves to maintain store visual appeal, engage, customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Advanced Esthetics
Orange Technical College
Winter Garden, FL09.2024
Facial Specialist
Orange Technical College
Winter Garden, FL10.2023
Skills
- Classroom Management
- Conflict Resolution
- Lesson Planning
- Motivating students
- Positive Role Model and Mentor
- Public Speaking
- Differentiated Instruction
- Technology Integration
- Problem-Solving
Languages
Spanish
Full Professional
Timeline
Visual Specialist
Forever 21
10.2022 - Current
Sales Associate Specialist
JCPenney
09.2021 - 05.2022
Professional Development
08.2020 - 09.2022
Sales Specialist
The Children's Place
08.2018 - 05.2019
Advanced Esthetics
Orange Technical College
Facial Specialist
Orange Technical College
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