Shannel Warren
Saratoga Springs
Summary
Dedicated healthcare professional with experience in patient care coordination, insurance workflows, and full-cycle medical billing within diverse clinical settings. Bilingual (English/Spanish) with international experience, known for strong clinical and administrative support, effective cross-team collaboration, and delivering high-quality, patient-centered care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Integrated Wellness
Bountiful
01.2023 - Current
- Coordinated individualized care plans across medical, chiropractic, and PT departments
- Managed stem cell & hormone therapies; patient education and follow-up
- Oversaw full-cycle billing: insurance verification, claims submission, follow-up, and payments
- Maintained EMR documentation and HIPAA compliance
- Conducted intake interviews to gather essential client information.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Reviewed treatment plans against individual goals and healthcare standards.
- Negotiated with insurance companies and other payers to secure coverage for client services.
Patient Care Coordinator
Wasatch Pain Solutions
South Jordan
03.2021 - 02.2026
- Scheduled and coordinated regenerative therapy procedures for 100+ patients monthly
- Managed billing, claim review, patient statements, and insurance coordination
- Facilitated communication between patients and providers; provided bilingual support
- Assisted healthcare providers by preparing necessary documentation for patient visits.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
HR Manager & Recruiter
Skyline Solar
American Fork
03.2012 - 10.2017
- Managed recruitment, onboarding, and employee relations for 100+ employees
- Led conflict resolution meetings, improving morale and retention
- Streamlined HR workflows, reducing administrative workload by 25%
Patient Representative
WSCN
Cedar City
04.2013 - 05.2014
- CPAP Assistance Program Support:Reviewing, processing, and approving patient applications for donated CPAP machines and supplies.
- Patient Intake & Communication: Managing a waiting list for medical devices and conducting outreach to eligible patients.
- Insurance & Billing: Verifying insurance coverage, updating demographic information, collecting payments, and counseling families on payment options.
- Administrative Duties: Registering patients in the system, scheduling appointments, and maintaining electronic health records (EHR).
- Patient Advocacy: Serving as a primary point of contact to answer questions, resolve issues, and ensure a positive, "patients-first" experience.
Office Manager
Total Health Clinic
Saint George
08.2010 - 02.2014
- Managed daily office operations and maintained efficient workflow.
- Coordinated appointments and scheduled patient visits for optimal service.
- Oversaw inventory management and ordered office supplies as needed.
- Implemented office policies to enhance productivity and organization.
- Trained new staff on administrative procedures and clinic protocols.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Public Affairs Specialist
United States Embassy
Guayaquil
01.2006 - 03.2008
- Developed and implemented public communication strategies for diverse audiences.
- Coordinated outreach programs to strengthen community engagement and relations.
- Drafted and edited press releases for timely dissemination to media outlets.
- Organized events and briefings to promote embassy initiatives and objectives.
- Managed social media platforms to enhance the embassy's public presence.
- Responded to inquiries from the public via email or phone regarding organizational policies or procedures.
- Assisted in coordinating campaigns involving volunteers around specific advocacy initiatives.
- Facilitated communication between internal departments and outside stakeholders.
Education
Case Management, Office Management - Case Management & Office Management
Blue Print University
02.2025 - 02.2025
Master Esthetics -
Taylor Andrews Academy
Lehi, UTAdvanced Phlebotomy -
InterAmerican Academy
High School -
InterAmerican Academy
Skills
- Patient Care
- Medical Assisting
- Case Management
- Clinical Coordination
- Stem Cell & Hormone Therapy
- Full-Cycle Billing & Insurance
- EMR Systems
- HIPAA Compliance
- Team Leadership
- Bilingual Spanish/English
- Multicultural Awareness
- Insurance negotiation
- EMR documentation
- Multidisciplinary collaboration
- Claims management
- Bilingual communication
- HIPAA compliance
- Stem Cell Therapy Program Coordination
- Regenerative Medicine Workflows
- Hormone Replacement Therapy (HRT) Case Management
- Peptide Therapy Knowledge
- PRP / Exosome Therapy Coordination
- Patient Candidacy Screening & Education
- Treatment Plan Development & Compliance
- Clinical Outcomes Tracking
Certification
- CPR/BLS
- Phlebotomy
- EKG Technician
- Advanced Chemical Peels
- Microneedling
- Dermaplaning
- Laser Certified
- Bilingual Spanish/English
- Multicultural Awareness
Key Highlights
- Managed 50-100+ patients weekly with multi-disciplinary care plans
- Expertise in stem cell & hormone therapies
- Full-cycle medical billing: insurance verification, claims, and payments
- Bilingual Spanish/English support; multicultural awareness
- Streamlined clinical workflows, improving patient adherence and efficiency
Timeline
Case Management, Office Management - Case Management & Office Management
Blue Print University
02.2025 - 02.2025
Case Manager
Integrated Wellness
01.2023 - Current
Patient Care Coordinator
Wasatch Pain Solutions
03.2021 - 02.2026
Patient Representative
WSCN
04.2013 - 05.2014
HR Manager & Recruiter
Skyline Solar
03.2012 - 10.2017
Office Manager
Total Health Clinic
08.2010 - 02.2014
Public Affairs Specialist
United States Embassy
01.2006 - 03.2008
Master Esthetics -
Taylor Andrews Academy
Advanced Phlebotomy -
InterAmerican Academy
High School -
InterAmerican Academy