Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannelle Day

Summary

Dedicated Social Work Professional with a Master of Social Work and over seven years of experience supporting diverse populations, including youth, families, and adults experiencing housing instability and justice involvement. Skilled in trauma-informed care, restorative justice, and evidence-based interventions to promote stability, self-sufficiency, and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mentor

BARJ Mentor
06.2025 - Current
  • Mentor youth engaged with the juvenile justice system, fostering accountability and personal development through restorative practices.
  • Facilitate restorative circles and skill-building workshops.
  • Develop individualized support plans.
  • Conduct progress assessments, maintain records, and ensure compliance.
  • Provide crisis intervention and model constructive problem-solving.

Case Manager – Permanent Supportive Housing

Core DC
09.2022 - Current
  • Assisted individuals experiencing homelessness in securing and maintaining housing.
  • Developed Housing Assistance Plans and coordinated services.
  • Maintained records and ensured compliance with HUD regulations.
  • Built partnerships with landlords and agencies.

Program Assistant – Hypothermia Shelter

Core DC
12.2023 - 03.2024
  • Provided overnight monitoring and de-escalation in seasonal shelters.
  • Supported intake, safety inspections, and incident reporting.

Youth Empowerment Specialist

Covenant House Washington
08.2022 - 01.2023
  • Delivered trauma-informed support and mentoring to youth.
  • Facilitated educational and vocational programming.

Ombudsman Intern

Baltimore County Department of Aging
06.2022 - 09.2022
  • Managed program intakes and referrals.
  • Researched and resolved complaints.
  • Documented activities in GetCare.

Case Manager – Pandemic Emergency Program (PEP-V)

Core DC
05.2022 - 09.2022
  • Conducted intake assessments.
  • Developed plans to transition clients into stable housing.
  • Assisted with employment resources and landlord mediation.

Therapist Intern

Healthcare Living for Families
01.2022 - 05.2022
  • Provided mental health support for female patients.
  • Developed treatment plans in collaboration with interdisciplinary teams.
  • Documented therapeutic goals and client progress.

Educational Aide – Child and Youth Program

Department of Defense
01.2018 - 04.2022
  • Supported developmental activities for children and youth.
  • Promoted safety, engagement, and positive behavior.

Therapist Intern

Synergy Family Services
08.2021 - 12.2021
  • Delivered therapeutic interventions and support.
  • Built trust and rapport with clients.
  • Collaborated with clinical teams to update plans.

Dedicated Aide – Special Education

Prince George’s County Public Schools
01.2017 - 01.2018
  • Provided one-on-one support to a student with special needs.

Education

Master of Social Work - Social Work

Morgan State University
Baltimore, MD
05.2023

Bachelor of Arts - Sociology, Criminal Justice

Shaw University
Raleigh, NC
01.2017

Skills

  • Restorative Justice Practices & Youth Mentoring
  • Trauma-Informed Care & Crisis De-escalation
  • Case Management & Service Coordination
  • Goal Planning & Progress Evaluation
  • Documentation & Compliance
  • Community Resource Development
  • Strong Interpersonal Communication

Certification

  • Trauma-Informed Care Certification – 2024
  • Restorative Justice Facilitation Training – 2025
  • De-escalation and Crisis Intervention Training – 2023
  • Mandated Reporter Training – 2024
  • CPR & First Aid Certification – American Red Cross (Valid through 2026)

Timeline

Mentor

BARJ Mentor
06.2025 - Current

Program Assistant – Hypothermia Shelter

Core DC
12.2023 - 03.2024

Case Manager – Permanent Supportive Housing

Core DC
09.2022 - Current

Youth Empowerment Specialist

Covenant House Washington
08.2022 - 01.2023

Ombudsman Intern

Baltimore County Department of Aging
06.2022 - 09.2022

Case Manager – Pandemic Emergency Program (PEP-V)

Core DC
05.2022 - 09.2022

Therapist Intern

Healthcare Living for Families
01.2022 - 05.2022

Therapist Intern

Synergy Family Services
08.2021 - 12.2021

Educational Aide – Child and Youth Program

Department of Defense
01.2018 - 04.2022

Dedicated Aide – Special Education

Prince George’s County Public Schools
01.2017 - 01.2018

Master of Social Work - Social Work

Morgan State University

Bachelor of Arts - Sociology, Criminal Justice

Shaw University
Shannelle Day