Shannen Atkinson
Weaverville
Summary
Dynamic Client Advisor with a proven track record at BMW of Asheville, excelling in consultative selling and client relations. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in account management, I foster strong relationships and drive results, ensuring compliance and optimizing service delivery.
Overview
9
9
years of professional experience
Work History
Client Advisor
BMW of Asheville
Asheville, NC
11.2025 - Current
- Provided assistance to customers regarding BMW product features and services to improve satisfaction.
- Built strong client relationships through proactive communication and follow-ups.
- Helped customers explore financing options for informed decision-making.
- Assessing trade-ins and examining cars coming off lease for wear and tear.
- Interpreted and explained complex automotive warranties, financial contracts, and legal disclosures to clients, ensuring 100% compliance with strict corporate and state regulatory frameworks.
- Supported sales team in enhancing customer onboarding processes for better efficiency.
Sales Assistant
BMW of Asheville
Asheville, NC
04.2024 - 11.2025
- Assisted customers with product inquiries, enhancing overall customer satisfaction and engagement.
- Collaborated with sales staff to prepare for promotional events, increasing showroom traffic.
- Developed knowledge of BMW products and services, providing informed recommendations to clients.
- Trained new sales assistants on operational procedures and customer service standards.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with team members to achieve sales targets and improve store performance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed training materials to improve onboarding processes for new employees.
- Developed strong working relationships with staff, fostering a positive work environment.
- Provided support during external audits, facilitating access to necessary documentation.
Senior Customer Support Specialist
Sam’s Holdings
Matthews, NC
10.2022 - 02.2024
- Resolved complex customer inquiries through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to enhance product knowledge and customer satisfaction initiatives.
- Mentored junior support staff, providing training on best practices and efficient service delivery.
- Analyzed customer feedback to identify trends, recommending process improvements for service optimization.
- Delivered outstanding service on escalated calls, resulting in satisfied customers who provided positive testimonials.
- Resolved challenging cases diplomatically while maintaining professionalism, preserving brand reputation with key clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Approved and denied refund request through investigations.
Team Coach
Chick-fil-A
Matthews, NC
03.2017 - 08.2022
- Developed training programs to enhance team performance and operational efficiency.
- Mentored team members to improve customer service skills and teamwork dynamics.
- Implemented process improvements leading to streamlined operations and reduced wait times.
- Facilitated regular team meetings to promote open communication and feedback sharing.
- Fostered a positive work environment, enhancing employee satisfaction and retention rates.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Education
Central Piedmont Community College
Charlotte, NCSkills
- Consultative selling
- Industry awareness
- Account management
- Client relations
- Investigation
Accomplishments
Promoted within 2-months at two separate companies!
Timeline
Client Advisor
BMW of Asheville
11.2025 - Current
Sales Assistant
BMW of Asheville
04.2024 - 11.2025
Senior Customer Support Specialist
Sam’s Holdings
10.2022 - 02.2024
Team Coach
Chick-fil-A
03.2017 - 08.2022
Central Piedmont Community College