Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannen Gomez

Santa Clarita,CA

Summary

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Care Giver

My Time For You
11.2016 - 01.2023
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Took patient to their doctor appointments.
  • Administered patient's medication.

Admissions Coordinator

Tarzana Health & Rehabilitaion Center
05.2013 - 12.2015
  • Prepared and administered paperwork for the arrival of patients who were being admitted into the facility.
  • Cultivated engaged with patient's families in showing our facility for the admittance.
  • Verified patients medical insurance.
  • Assisted with creation of marketing plans to attract prospective patients.
  • Prepared medical charts for all patients who we admitted.

Customer Relations Specialist

Galpin Motors
03.2003 - 04.2013
  • Created and maintained detailed database to develop promotional sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer requests for products, services, and company information.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Answered high volume calls and directed them to the right departments.

Receptionist

Soledad Enrichment Action Schools
09.2000 - 02.2003
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

San Fernando Senior High School
San Fernando, CA
06.2001

Skills

  • Active Listening
  • Client Requirements
  • Special Projects
  • Task Management
  • Office Equipment Proficiency
  • Problem-Solving Ability
  • Multitasking and Organization
  • Attentive to People
  • Sales Expertise
  • Microsoft Office Suite
  • Organization Skills

Timeline

Care Giver

My Time For You
11.2016 - 01.2023

Admissions Coordinator

Tarzana Health & Rehabilitaion Center
05.2013 - 12.2015

Customer Relations Specialist

Galpin Motors
03.2003 - 04.2013

Receptionist

Soledad Enrichment Action Schools
09.2000 - 02.2003

High School Diploma -

San Fernando Senior High School