Shannen Mcelroy
Restaurant Manager
Summary
Dynamic Restaurant Manager with over five years of experience in motivating waitstaff, resolving customer concerns, and significantly reducing staff turnover. Proven expertise in the food industry, specializing in staff development and organizational leadership while consistently building and managing diverse, high-performance teams. Skilled in overseeing all aspects of restaurant operations to ensure seamless day-to-day functionality, leveraging strong leadership abilities to enhance staff performance and elevate customer satisfaction. Committed to maintaining exceptional standards in food safety, inventory management, and service excellence.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Raising Canes
09.2018 - 12.2025
- Developed and delivered comprehensive training programs to ensure staff adherence to fine dining service expectations and health and safety regulations.
- Identified and implemented innovative strategies to streamline operations and enhance revenue growth.
- Implemented operational strategies in a fast-paced restaurant environment to uphold quality service and meet customer expectations.
- Managed inventory oversight and procurement strategies to reduce waste and improve operational efficiency.
- Addressed customer complaints promptly and professionally to enhance customer satisfaction.
- Conducted multiple inspections each day to ensure dining area compliance with corporate cleanliness guidelines and efficient table turnover.
- Managed health department inspection processes and partnered with franchise owner to uphold operational standards.
- Directed shift duties, focusing on maintaining a safe and clean store environment throughout all operational hours.
- Supervised cleaning and maintenance activities to promote a safe and hygienic environment.
- Conducted assessments to identify top talent and facilitated their career progression.
- Facilitated resolution of customer issues in alignment with established restaurant policies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
BOH Team Member
Popeyes
01.2017 - 12.2018
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experience.
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty to brand.
FOH Team Member
Jack in the Box
01.2016 - 09.2017
- Accurately package meals and process customer payments
- Ensure kitchen staff receives correct details for each order
- Clean and straighten [counters and tables] at end of each shift
- Address and answer client questions about food freshness and availability
- Upheld safety and sanitation standards
Education
High School Diploma -
Heritage High School
Romoland 06-2012
Skills
- Time Management
- Coaching and mentoring
- Adaptability
- Staff management
- Reliable and responsible
- Strategic planning
- Money handling
- Collaboration and teamwork
Timeline
Restaurant Manager
Raising Canes
09.2018 - 12.2025
BOH Team Member
Popeyes
01.2017 - 12.2018
FOH Team Member
Jack in the Box
01.2016 - 09.2017
High School Diploma -
Heritage High School
Work Preference
Work Type
Part TimeFull TimeImportant To Me
Company CultureWork-life balanceFlexible work hours401k matchPaid sick leavePaid time off4-day work weekPersonal development programsCareer advancementStock Options / Equity / Profit SharingWork from home optionQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by 5% by creating and implementing a no-cost incentive program.