Shannen Perez

•Monitored and analyzed security incidents to facilitate timely responses.

• Collaborated with teams to develop and enhance security protocols
• Assisted in maintaining documentation for incident reports and procedures.
• Evaluated new security technologies to boost operational efficiency.
• Analyzed organizational security incidents, assessed risks, and recommended corrective actions.
• Monitored network traffic for suspicious activities and unauthorized access attempts.
• Provided technical assistance for implementing security solutions like firewalls and encryption tools.
• Participated in industry conferences and seminars focused on GSOC topics

• Provided thorough guidance and information pertaining to contract inspections.
• Conducted inspections and acquisitioned street purchases.
• Went over clients leasing options.
• Converted leases into purchases, assisted with documentation and release of liabilities.
• Retained previous customers and maintained a positive work relationship and understanding of clients' needs.
• Detailed oriented and fast paced with attention to detail.
• Kept track of data and portafolios updated.
• Raised customer satisfaction 90% by providing exceptional support.
• Responded promptly to all client questions with complete information.
• Noted special instructions as needed or requested by client for shipment.
• Shared product knowledge with internal and external stakeholders.
• Gathered customer data to ensure proper distribution of goods and services.
• Standardized intake process to maximize efficiency, consistency, and quality of care.
• Utilized knowledge of codes and regulations to maintain compliance with all regulations.

• Overseeing and enforcing attendance policy, monitoring schedules and maintaining officers on track with duties and assigned locations.
• Coordinated alongside dispatch to assist with schedules and tracking data for officers availability.
• Managed talent acquisitions events to screen and interview potential candidates.
• Provided guidance, training material and certification submissions.
• Increased educational budget cost 60% by implementing cost-effective options.
• Data tracking and attendance management, and administrative assistance.
• Reinforced attendance and Training policies.
• Maintained reputation and relationship with the South bay Workforce Investigation Board.
• Reported Quarterly and annually education statistics.
• Coordinating Training and background checks as requested.
• Coordinated Talent acquisitions for potential and qualifying candidates.
• Data entry, and collaboration with Bureau of Security and Investigation Services.
• Data entry for course completion and certification.
• Maintained strong relationships with dispatch and officers.

• Answer helpline crisis calls, track patient data, and process to facility.
• Adhere to strict rules, policies, regulations, and safety protocols.
• Coordinate preparation of shelter rooms for new families.
• Ensure physical and emotional well-being for shelter residents.
• Fostered positive relationships with residents from initiation of processing to discharge.
• Streamlined shelter resident processing with data tracking system.
• Gathered patient data to ensure proper allocation of resources.
• Standardized intake process to maximize efficiency, consistency, and quality of care.
• Utilized knowledge of codes and regulations to maintain compliance with all regulations.

• Communicated with customers to ascertain needs, initiate enrollment, and verify information vs HIPAA regulations.
• Assured completeness, accuracy, and quality of documentation.
• Collaborated with stakeholders, vendors, and patients to maintain long term relationships.
• Assisted clients with questions, concerns, and shipment status.
• Reduced client costs 75% by ensuring competitive prices and managing inventory.
• Removed redundant products from inventory to increase cash flow.
• Compared prices and suggested optimal purchases for clients.
• Implemented inventory management processes to ensure adequate supplies.