Shannen Schock
League City,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Client Service Associate
Principle Health Systems
Webster, USA
08.2022 - Current
- Communicated with clients on account services, statements, and balances to ensure clarity and address inquiries.
- Provided timely assistance to customers to address their needs effectively. to prioritize customer needs.
- Coordinated with operations staff to resolve service issues and enhance client satisfaction.
- Managed receptionist area by greeting visitors, responding to phone and email inquiries, and providing information for in-person requests to enhance client experience.
Patient Care Technician
HCA Houston Healthcare Clear Lake
Webster, USA
04.2021 - 04.2022
- Monitored physical, emotional and symptomatic changes in patient condition; coordinated necessary care for medical concerns.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements; assisted with feeding and monitored patient responses to ensure proper care.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Oversaw inventory levels of supplies and equipment to maintain operational efficiency. of stock items, supplies and equipment to ensure optimal unit operations.
Bank Teller
Moddy National Bank
Galveston, USA
04.2013 - 10.2017
- Cashed customer checks, verified identification, and checked account balances, ensuring compliance with bank policies for security and accuracy.
- Served large number of customers during high volume shifts while maintaining professionalism and composure under pressure.
- Assisted customers with account inquiries and updates, enhancing customer satisfaction and trust in bank services.
- Entered transactions into computer and issued customer receipts.
Education
Associate of Applied Science - Health Information Technology- Billing
San Jacinto College District
Pasadena, TX05-2026
Technical Degree - Dental Assisting
Texas School of Business
Friendswood, TX05-2012
Skills
- Medical terminology and coding
- Patient care
- Billing and invoicing procedures
- Team collaboration
- Verbal and written communication
- Claims processing and management
- Multitasking and organization skills
- Data entry and imports
- Microsoft Word and Excel
Certification
Certified EKG Technician (CET)
Timeline
Client Service Associate
Principle Health Systems
08.2022 - Current
Patient Care Technician
HCA Houston Healthcare Clear Lake
04.2021 - 04.2022
Bank Teller
Moddy National Bank
04.2013 - 10.2017
Associate of Applied Science - Health Information Technology- Billing
San Jacinto College District
Technical Degree - Dental Assisting
Texas School of Business