Shannen Rebekah Dy
Laie,HI
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history and events. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Multi-purpose Guide
Polynesian Cultural Center, PCC
07.2023 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable trip.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Retail Associate
PCC-ULU
04.2022 - 07.2023
- Monitored store traffic and assisted with store security
- Assisted in training new employees on store procedures
- Handled customer returns and exchanges with accuracy
Education
Bachelor of Arts (B.A.) - Exercise Science
Minor in Social Work
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Guest Relations
- Customer Engagement
- Proficient in language
- Microsoft Office
- Phone Inquiries
- Hospitality and Accommodation
- Scheduling Flexibility
Timeline
Multi-purpose Guide - Polynesian Cultural Center, PCC
07.2023 - Current
Retail Associate - PCC-ULU
04.2022 - 07.2023
BYUH - Bachelor of Arts (B.A.), Exercise Science
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