Shannette Tilla
Coeur D'Alene,ID
Summary
Dynamic Crisis Work Supervisor with extensive experience at the State of New Mexico, adept at coaching and guiding teams to deliver exceptional client support. Proven track record in developing effective intervention strategies and facilitating workshops, enhancing mental health awareness while building strong relationships within multidisciplinary teams. Skilled in crisis assessment and documentation.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
27
27
years of professional experience
Work History
Volunteer Food Bank Driver
Altar Church
Coeur D'Alene, ID
11.2025 - Current
- Operated church transportation vehicles for event logistics and community outreach.
- Ensured timely arrival and departure of church-related activities, enhancing attendance and participation.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transportation services.
- Assisted in coordinating transportation schedules for church events, optimizing resource allocation.
- Provided exceptional customer service to church members during transit, fostering a welcoming environment.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Crisis Work Supervisor
State of New Mexico
Los Lunas, NM
07.1999 - 12.2004
Crisis Counselor
Spokane Mental Health
Spokane, WA
07.1999 - 07.2001
- Assisted clients in crisis situations by providing immediate emotional support and guidance.
- Collaborated with team members to develop intervention strategies for diverse client needs.
- Documented client interactions and crisis assessments accurately for case management purposes.
- Engaged in active listening to understand client concerns and facilitate effective communication.
- Participated in training sessions to enhance counseling techniques and crisis management skills.
- Maintained confidentiality of client information while adhering to ethical standards of practice.
Crisis Counselor for Teen Runaways
V.O.A
Spokane, WA
04.1999 - 06.2001
- Provided crisis intervention and emotional support to individuals facing acute distress.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Facilitated workshops on coping strategies and mental health awareness for community members.
- Conducted risk assessments to identify immediate needs and resources for clients in crisis.
- Documented client interactions and progress in compliance with organizational policies and standards.
- Trained new staff on crisis response protocols and effective counseling techniques.
Education
Associate of Science - Social Psychology
Spokane Community College
Spokane, WA01-1997
Skills
- Coaching and guidance
- Objective oriented
- Employee supervision
- Client support
- Relationship building
- Team building
Languages
English
Full Professional
Interests
- Homelessness Outreach
- Fashion
- Music
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Crafting and DIY Projects
- Kayaking
- Swimming
- Camping
- Drawing and Painting
- Hiking
- Volunteering
Timeline
Volunteer Food Bank Driver
Altar Church
11.2025 - Current
Crisis Work Supervisor
State of New Mexico
07.1999 - 12.2004
Crisis Counselor
Spokane Mental Health
07.1999 - 07.2001
Crisis Counselor for Teen Runaways
V.O.A
04.1999 - 06.2001
Associate of Science - Social Psychology
Spokane Community College