Shanni Knight
Clinton,MD
Summary
Objective and support based personality who can promptly function in several types of environments. Always able to provide assistance whenever needed. Eager to help members of the community and build a positive work environment for all of my associates. Fully capable and attentive while prioritizing doing my job to the best of my ability. Rich work ethic that cultivates relationship building and interpersonal skill development. Committed to supporting disadvantaged individuals and people in need and maintaining a professional but empathetic atmosphere.
Overview
1
1
year of professional experience
Work History
Sales Associate
Goodwill of Greater Washington
06.2025 - 01.2026
- Assisted customers over the phone system effectively.
- Operated point-of-sale system efficiently.
- Engaged in ongoing training sessions to improve product knowledge and service skills.
- Built relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Worked with members of the community.
- Developed familiarity with store policies and procedures to provide informed assistance to customers.
- Collaborated with team members to ensure store cleanliness and adherence to safety standards.
Sales Associate
Spencer's Gifts
10.2024 - 05.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Sociology-Anthropology
Towson University
Baltimore, MD05-2027
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05-2023
Skills
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Adaptability
- Proficient in Google based software
- Adept
Timeline
Sales Associate
Goodwill of Greater Washington
06.2025 - 01.2026
Sales Associate
Spencer's Gifts
10.2024 - 05.2025
Sociology-Anthropology
Towson University
High School Diploma -
Oxon Hill High School