Shannice Johnson
Torrance,California
Summary
Dedicated and results-driven professional with over 10 years of experience in customer service, security operations, and team supervision. Proven ability to manage high-pressure environments, ensure safety and compliance, and deliver exceptional customer experiences. Strong leadership, communication, and problem-solving skills with a focus on efficiency, conflict resolution, and team coordination.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
17
17
years of professional experience
Work History
Security Professional
Inter-Con Security Systems
Los Angeles, CA
08.2023 - Current
- Maintain a strong and professional presence to ensure safety and security
- Monitor surroundings, identify risks, and respond quickly to incidents or emergencies
- Enforce rules and procedures while maintaining excellent customer service
- Perform access control and conduct field inspections
- Assist individuals in need, including providing support to vulnerable populations
- Prepare detailed reports and communicate effectively with team members and supervisors
Security Professional
Allied Universal
Culver City, CA
08.2022 - 07.2023
- Monitored premises using CCTV and conducted routine patrols
- Verified credentials and authorized access for personnel and vehicles
- Delivered professional customer service while maintaining site security
- Responded to incidents and maintained detailed observation reports
Security Professional
American Corporate Security, Inc.
Long Beach, CA
01.2022 - 07.2022
- Conducted foot and vehicle patrols to secure facility grounds
- Monitored gates, doors, and perimeter fencing for safety compliance
- Directed traffic and coordinated access for authorized personnel
- Investigated alarms and documented incidents thoroughly
- Maintained daily activity logs and incident reports
- Assisted with transportation of visitors when needed
Driver
Uber
Los Angeles, CA
09.2017 - 03.2020
- Provided safe, reliable transportation while maintaining high customer satisfaction
- Assisted passengers with entry, exit, and luggage handling
- Followed all safety regulations and traffic laws
- Maintained vehicle cleanliness and handled basic maintenance
Loss Prevention Officer / Zone Supervisor
Walmart
Torrance, CA
06.2014 - 09.2017
- Ranked top four in the region for theft apprehensions
- Monitored store activity to prevent theft and protect company assets
- Collaborated with law enforcement on investigations
- Conducted audits and identified operational risks
- Supervised front-end operations, including cashiers and self-checkout
- Assisted with hiring and training new employees
- Ensured high levels of customer satisfaction and efficient store performance
Office Associate / Price Verifier
Walmart
Torrance, CA
11.2011 - 09.2014
- Supported administrative operations and maintained accurate records
- Investigated internal theft through detailed reporting and analysis
- Assisted customers and staff with inquiries and support
- Communicated pricing discrepancies with corporate teams
- Managed reports and ensured pricing accuracy across the store
Group Home Worker
Group Home Living
Los Angeles, CA
09.2009 - 10.2011
- Assisted residents with daily living activities, including hygiene and meals
- Provided transportation to appointments and social activities
- Supported medication routines and ensured resident well-being
Education
Computerized Accounting & Bookkeeping
University of Western California
Los Angeles, CAGeneral Education Coursework
California State University, Northridge
Northridge, CASkills
- Customer Service & Client Relations (10 years)
- Team Leadership & Supervision
- Conflict Resolution & De-escalation
- Security Operations & Risk Management
- CCTV Monitoring & Surveillance
- Incident Reporting & Documentation
- Access Control & Building Inspections
- Time Management & Multitasking
- Recruitment & Training
- Accounts Payable
- Customer service
Timeline
Security Professional
Inter-Con Security Systems
08.2023 - Current
Security Professional
Allied Universal
08.2022 - 07.2023
Security Professional
American Corporate Security, Inc.
01.2022 - 07.2022
Driver
Uber
09.2017 - 03.2020
Loss Prevention Officer / Zone Supervisor
Walmart
06.2014 - 09.2017
Office Associate / Price Verifier
Walmart
11.2011 - 09.2014
Group Home Worker
Group Home Living
09.2009 - 10.2011
General Education Coursework
California State University, Northridge
Computerized Accounting & Bookkeeping
University of Western California