SHANNIE COLEMAN
700 CEMETERY ROAD JACKSON,AL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Customer-focused professional with successful ten-year career in Customer Service sector. Dynamic successful applying Professionalism and Management in busy business environment. Adept individual with more than ten years working as Manager for $17.50 hourly revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
MANAGER
BABER'S RENT TO OWN
4119 NORTH COLLEGE AVENUE JACKSON, ALABAMA
06.2018 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
ASSISTANT MANAGER
CHURCH'S CHICKEN
2175 COLLEGE AVENUE JACKSON, ALABAMA
02.2016 - 06.2018
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
ASSISTANT MANAGER
RENTACENTER
3050 OLD HWY 5 THOMASVILLE, ALABAMA
03.2013 - 03.2016
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
CASHIER
COLLEGE AVENUE SHELL STATION
2715 COLLEGE AVENUE JACKSON, ALABAMA
02.2010 - 01.2013
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
WALMART
4206 NORTH COLLEGE AVE JACKSON, ALABAMA
08.2008 - 01.2010
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
STACKER/LABORER
BOISE SAWMILL
4170 INDUSTRIAL ROAD JACKSON, ALABAMA
05.2005 - 08.2007
- Stacked finished cases on pallets according to customer requests.
- Worked evenings, weekends and holidays to meet needs of business.
- Assisted customers with loading lumber and other various building materials.
- Assisted in preparing shipments by staging, counting and documenting materials and supported refurbishment teams with load outs and equipment staging.
- Mastered lumber grades and types and optimal applications and helped customers make lumber decisions for building projects.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Identified and removed products that did not meet quality control standards.
Education
Bachelor of Science - ELEMENTARY EDUCATION
University of South Alabama
Mobile, ALBBA - Maritime Rough Terrain & Regular Forklift
Maritime- AIDT
San Diego, CA05.2023
CERTIFICATION IN SAFETY - OSHA SAFETY MANAGER
The University of Alabama
Tuscaloosa, AL01.2023
Certified Nursing Assistant
SAADS
Mobile, AL06.2018
Associate of Applied Science - COMPUTER INFORMATION SYSTEMS
Bishop State Community College
Mobile, AL05.2001
Associate of Science - GENERAL EDUCATION
Bishop State Community College
Mobile, AL05.2000
High School Diploma -
JACKSON HIGH SCHOOL
JACKSON, ALABAMA06.1986
Skills
- Budgeting and Cost Control
- Manage Budgets
- Finance and Accounting Operations
- Manage Contracts
- Greet Guests
- Health and Safety Regulations
- Managing Terminations
- Information Confidentiality
- Marketing Management
- Coaching and Mentoring
- Managing Employee Relations
- Staff Management
Accomplishments
PHI THETA KAPPA INTERNATIONAL HONOR SOCIETY FOR TWO YEAR COLLEGES.
PHI BETA LAMBDA INTERNATIONAL HONOR SOCIETY FOR TWO YEAR COLLEGES
DEAN'S LIST WHILE ATTENDING BISHOP STATE COMMUNITY COLLEGE AND THE UNIVERSITY OF SOUTH ALABAMA.
REFERENCES
BEBE GARRETT
249 PLANTATION TRACE
JACKSON, ALABAMA 36545
(251)-769-2337
SHANNON ODOM
4750 WINN ROAD
JACKSON, ALABAMA 36545
(251)-769-5547
JOHN LACEY
551 BIG ROCK ROAD
WAYNESBORO, MISSISSIPPI 36367
(601)-410-0593
Timeline
MANAGER
BABER'S RENT TO OWN
06.2018 - Current
ASSISTANT MANAGER
CHURCH'S CHICKEN
02.2016 - 06.2018
ASSISTANT MANAGER
RENTACENTER
03.2013 - 03.2016
CASHIER
COLLEGE AVENUE SHELL STATION
02.2010 - 01.2013
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
WALMART
08.2008 - 01.2010
STACKER/LABORER
BOISE SAWMILL
05.2005 - 08.2007
Bachelor of Science - ELEMENTARY EDUCATION
University of South Alabama
BBA - Maritime Rough Terrain & Regular Forklift
Maritime- AIDT
CERTIFICATION IN SAFETY - OSHA SAFETY MANAGER
The University of Alabama
Certified Nursing Assistant
SAADS
Associate of Applied Science - COMPUTER INFORMATION SYSTEMS
Bishop State Community College
Associate of Science - GENERAL EDUCATION
Bishop State Community College
High School Diploma -
JACKSON HIGH SCHOOL