Shannille Carter
New York,NY
Summary
Administrative professional with 6+ years of experience optimizing office workflows and managing clerical operations. Proficient in logistics coordination, case documentation preparation, and research to ensure accurate and timely findings. Currently enhancing knowledge in green energy through HVAC systems and energy auditing training, demonstrating a commitment to sustainability and technical advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Analyst (Contractor)
Ocean Bay LLC
09.2022 - Current
- Collaborated with case agents to define data needs and prioritize analyses, improving case alignment and timeliness for 3 cases.
- Reviewed and analyzed telehealth records, social media activity, and digital ads to identify investigative leads, anomalies, and patterns while ensuring admissible documentation for diverse case types.
- Supported office logistics by preparing case documents and maintaining digital and physical filing systems to enable quick retrieval and data accuracy, processing an average of 5 files weekly.
- Created and updated spreadsheets, trackers, and basic reports to support operational decision making for a team of 10 members.
Case Manager (Contractor)
ARA Emotional Wellness & Hygiene
12.2021 - 03.2022
- Assessed client needs and devised individualized service plans for 30 clients, improving engagement and clarifying pathways to employment and wellness within the Precision Employment Initiative workforce program.
- Provided one-on-one coaching and crisis de-escalation during worksite shifts, maintaining participant stability and sustaining attendance.
- Monitored and managed worksite environments and enforced program standards, ensuring safe, productive placements that aligned with participant goals.
- Maintained accurate client records, timesheet records, and progress logs to support compliance and inform team decisions.
Associate Teacher
YM & YWHA of Inwood and Washington Heights
08.2015 - 06.2020
- Coordinated with lead teacher and specialists to adapt individualized learning plans for ages 2 and 3 year olds, improving consistency of support and strengthening family-teacher communication.
- Facilitated small-group literacy and numeracy sessions that reinforced core concepts and promoted steady skill development among diverse learners.
- Prepared and maintained accurate child observation records and behavioral logs for 12-15 students per year, enabling targeted interventions and clearer progress tracking.
- Mentored new assistants during transitions, modeling classroom routines and conflict-resolution techniques to sustain smooth daily operations and team confidence.
Education
No Degree - Energy Efficiency
Willdan Clean Energy Academy
New York, NY01-2025
Bachelor of Arts - Theater
CUNY Brooklyn College
Brooklyn, NY01-2021
Skills
- Microsoft office
- Google workspace
- Content creation (Canva)
- Cellebrite software
- Clerical support
- Accurint (Investigative tool)
- Data analysis/entry
- Data security
- PLX software
- Virtual meetings (Zoom & Teams)
- Customer service
- Problem solving
- Workflow organization
- Critical thinking
- Energy auditing
- HVAC systems
Certification
- GPRO Plumbing & Operations Management training Urban Green Council | 2026
- GPRO Electrical & Mechanical training Urban Green Council | 2025
- EPA 608 Universal ESCO Institute | 2024
- OSHA 30 PEI Program | 2021
- NYC SST-302 PEI Program | 2021
- NYC SST-305 PEI Program | 2021
Timeline
Administrative Assistant/Analyst (Contractor)
Ocean Bay LLC
09.2022 - Current
Case Manager (Contractor)
ARA Emotional Wellness & Hygiene
12.2021 - 03.2022
Associate Teacher
YM & YWHA of Inwood and Washington Heights
08.2015 - 06.2020
No Degree - Energy Efficiency
Willdan Clean Energy Academy
Bachelor of Arts - Theater
CUNY Brooklyn College