Shannon Adamson
Cranford,NJ
Summary
Dedicated animal care professional with extensive experience at St. Hubert’s Animal Welfare Center, adept in animal handling and behavior observation. Proven ability to enhance animal welfare through effective feeding management and sanitation protocols, while fostering teamwork and communication. Committed to maintaining high standards of cleanliness and ensuring the comfort of all animals. A strong ability to multitask between in person costumers while also continuing administrative work behind the desk, ensuring a pleasant experience for the customer, as well as a clean and organized lobby/desk.
Overview
5
5
years of professional experience
Work History
Kennel Attendant
St. Hubert’s Animal Welfare Center
08.2024 - 06.2025
- Upheld a clean kennel environment to support animal comfort and health.
- Managed dietary needs of animals in accordance with health standards.
- Adapted to varied hours, including nights, weekends, and holidays, to ensure animal welfare.
- Monitored animal conditions diligently, facilitating prompt communication with veterinary professionals.
- Implemented safe handling practices to promote pet safety, minimizing risks for both staff and animals.
- Implemented strategies to ensure stress-free stay for animals by addressing specific needs.
- Prepared and provided specialized food formulas tailored to each animal's dietary requirements.
- Contributed to staff development through knowledge of animal care procedures.
- Decreased animal injury incidents through behavior monitoring and hazard elimination.
- Maintained open dialogue with team members to enhance workplace environment.
- Optimized routines for feeding, walking, cleaning, and medicating animals.
- Created engaging exercises to boost pet health and happiness.
- Promoted health by keeping animals clean and free from contaminants.
- Administered medications and treatments in collaboration with veterinary experts.
- Enhanced overall animal welfare by staying current on industry best practices and integrating new techniques into daily routines.
- Conducted essential care activities such as brushing coats, trimming nails, and cleaning ears to support animal health.
- Facilitated successful pet-family matches to boost adoption rates.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Enhanced client loyalty through exceptional customer service for clients and pets.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury.
- Monitored animals for behavioral problems and signs of health issues.
- Advanced animal care by ensuring both physical and mental health needs were met with routine exercise.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Supported veterinary teams in evaluating symptoms and executing therapeutic procedures.
- Guided staff and visitors in appropriate methods of handling animals.
- Maintained high standards of animal welfare.
- Optimized hygiene through regular cleaning and upkeep of kennel spaces.
- Managed comprehensive tracking of adoption-related data.
- Managed call inquiries efficiently.
- Processed email communications.
- Routed calls to designated departments.
- Managed office operations efficiently.
- Educated visitors and staff on proper animal care and handling.
Server
The Station Bar & Grill
02.2024 - 08.2024
- Showcased ability to juggle multiple tables simultaneously, ensuring quality service.
- Ensured prompt delivery of food and drinks, focusing on customer requirements.
- Utilized POS system to efficiently place orders.
- Facilitated teamwork to enhance workflow and deliver exceptional guest experiences.
- Established lasting bonds with loyal customers.
- Executed opening and closing duties to ensure smooth service transitions.
- Delivered personalized service to enhance customer experience.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Kennel Attendant
VIPuppy Spa
09.2022 - 02.2024
- Ensured animal comfort and well-being by maintaining cleanliness standards.
- Ensured food and water supplies met health standards for boarded animals.
- Ensured compassionate service to improve customer satisfaction during pet drop-off and pickup.
- Showcased commitment to animal welfare through adaptable work hours.
- Ensured safe interactions between staff and animals by applying appropriate handling practices.
- Minimized stress by addressing specific needs of each animal.
- Developed and delivered individualized feeding solutions for animals with distinct dietary specifications.
- Trained new staff members by providing guidance on kennel operations and animal care procedures.
- Reduced risk of animal injuries through behavior monitoring and hazard removal.
- Maintained open dialogue with team to address issues proactively.
- Established efficient processes for managing multiple animal care activities.
- Designed activities to enhance physical fitness and mental stimulation for animals.
- Maintained cleanliness of animals to ensure health standards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Integrated innovative techniques into daily routines to boost animal care.
- Contributed to a well-maintained facility by performing general maintenance tasks such as salting and shoveling the parking lot.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Barista
Dunkin’
10.2020 - 06.2021
- Optimized productivity by maintaining an orderly and safe workspace.
- Created a welcoming environment by greeting customers warmly.
- Maintained a cheerful demeanor to ensure a positive customer experience during busy periods.
- Strengthened team cohesion via effective communication and collaboration.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Addressed issues promptly to enhance customer loyalty.
- Maintained regular and consistent attendance and punctuality.
- Ensured optimal performance of various beverage preparation devices.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
Westfield High School
Westfield, NJ06.2022
Skills
- Maintaining cleanliness
- Animal care
- Adaptable and flexible
- Animal handling expertise
- Scheduling appointments
- Oral communication
- Sanitation protocols
- Animal nutrition proficiency
- Record keeping
- Canine behavior
- Feline behavior
- Behavior observation
- Behavioral control
- Kennel maintenance
- Animal bathing
- Walk coordination
- Feeding management
- Safety control
- Teamwork and collaboration
- Customer communication
- Customer service
- Problem-solving
- Critical thinking
- Honest and dependable
- Attention to detail
- Dependable and responsible
- Housekeeping duties
- Work prioritization
- Animal observations
- Medication administration
- Animal grooming
- Human and animal safety
- Work planning
- Problem identification
- Food intake monitoring
- Animal behavior education
- Decision-making
- Feeding and watering
- Food supplement preparation
- Microsoft office
- Progress documentation
- Treatment documentation
- Meal preparation
- Breeding habits explanation
- Relationship building
- Animal training
- Medication documentation
- Supply unloading and storage
- Equipment disinfection
- Physical condition monitoring
- Tick removal
- Weight charting
- Pet owner advisory
- Habitat education
- Animal examinations
- Appointment scheduling
- Inventory management
- Information collection and recording
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Team building
- Task prioritization
- Self motivation
- Infection control
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Administrative organization
Timeline
Kennel Attendant
St. Hubert’s Animal Welfare Center
08.2024 - 06.2025
Server
The Station Bar & Grill
02.2024 - 08.2024
Kennel Attendant
VIPuppy Spa
09.2022 - 02.2024
Barista
Dunkin’
10.2020 - 06.2021
Westfield High School
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