Shannon Allman
Pensacola,FL
Summary
Dynamic professional with extensive experience in customer service and cleaning, notably at Hot Spot BBQ. Proven ability to enhance client satisfaction through meticulous cleaning and sanitation practices. Skilled in managing operations and training staff, fostering a collaborative environment while ensuring high standards of hygiene and cleanliness.
Overview
15
15
years of professional experience
Work History
House Cleaner
Self Employed Services
01.2023 - Current
- Delivered comprehensive cleaning services for residential properties, ensuring high standards of cleanliness and hygiene.
- Utilized specialized cleaning tools and eco-friendly products to enhance efficiency and customer satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Wait Staff Member
Hot Spot BBQ
07.2023 - 06.2024
- Learned menu items to provide accurate customer recommendations.
- Assisted in setting up dining areas for service.
- Practiced safe food handling and hygiene practices.
- Supported team with order preparation and delivery.
- Maintained cleanliness of assigned work stations.
- Communicated effectively with kitchen staff for order accuracy.
- Adapted quickly to fast-paced service environment.
- Cultivated warm relationships with regular customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Wait Staff Member
Deluna Hideout
10.2022 - 05.2024
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Owner
(Upside Nutrition & Ignite Nutrition)
03.2021 - 06.2023
- Developed and implemented operational processes to enhance efficiency and productivity.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Trained and mentored staff on best practices for service delivery and customer engagement.
- Oversaw daily operations, streamlining workflows to reduce turnaround times.
Cocktail Server
Pensacola Greybound Track
06.2010 - 03.2019
- Delivered exceptional customer service in fast-paced bar environment.
- Managed drink orders efficiently, ensuring timely service during peak hours.
- Trained and mentored new staff on cocktail preparation and service standards.
- Enhanced guest experience through personalized recommendations and attention to detail.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Education
Business
Pensacola State College
Pensacola, FLSkills
- Cleaning and sanitization
- Great Customer service
- Housekeeping
- Reliable & punctual
- 25 years of experience in waitressing
- Server & bartending experience
- Team player
- Experience handling money
Timeline
Wait Staff Member
Hot Spot BBQ
07.2023 - 06.2024
House Cleaner
Self Employed Services
01.2023 - Current
Wait Staff Member
Deluna Hideout
10.2022 - 05.2024
Owner
(Upside Nutrition & Ignite Nutrition)
03.2021 - 06.2023
Cocktail Server
Pensacola Greybound Track
06.2010 - 03.2019
Business
Pensacola State College
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