Summary
Overview
Work History
Education
Skills
Certification
Military Service
Accomplishments
Languages
Timeline
Generic

Shannon Andrade

Miami,Florida

Summary

High-energy Sales Team Lead and Radiologic Technologist offering several years of experience in both direct-to-consumer sales with UHC and patient care within hospital and private practice diagnostic imaging. Well-versed in all aspects of radiologic technology, including taking high-quality diagnostic images, comforting patients and maintaining equipment. Looking to merge and utilize my skills and expertise within the insurance sector and clinical x-ray.

Overview

9
9
years of professional experience
1
1
Certification

Work History

DTC Sales Team Lead

United Healthcare
Miami, Florida
10.2022 - Current
  • Provided leadership and guidance to DTC Sales agents, ensuring that tasks were completed on time and to a high standard.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development and drive.
  • Provided support to junior staff during peak periods of workloads.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.

DTC Portfolio Sales Agent

United Healthcare
Miami, Florida
07.2021 - 10.2022
  • Assist Medicare-eligible individuals telephonically in the following ways: Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
  • Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines
  • Meet the goals established for the position in the areas of: sales quota, attendance and other performance criteria
  • Meet and maintain requirements for agent licensure, appointments, and annual product certification

XR/MRI Technologist

Orthopaedic & Sports Medicine Center of Miami
Miami, Florida
04.2017 - 06.2021
  • Maintain patient exam rooms with supplies for procedures and consultations
  • Oversee the completion of core / extremity x-rays required for diagnosis of injury
  • Identified potential areas of improvement in existing protocols related to MRI scanning processes.
  • Participated in continuing education activities related to MRI technology and advancements.
  • Perform in-office MRI extremity scans of the knee, ankle, foot, elbow, wrist, and hand
  • Verifies patient information and completes electronic chart notes
  • Takes patient history to aid in the diagnosis of the injury
  • Dictates medical diagnosis codes and care plans for doctor
  • Ensure that all xray orders are correct in patient’s electronic chart
  • Records vitals and demographic data for each patient
  • Oversee the ordering of dosimetry badges for necessary employees
  • Maintains hazardous waste bins and collection of sharps containers
  • Supervises the cleaning of all major traffic areas and touch points in patient rooms and office.
  • Reviewed patient history and prepared patients for Radiologic exams using immobilization devices when necessary.
  • Demonstrated strong communication skills while interacting with patients and families throughout the entire process.
  • Managed time efficiently while providing quality service at a high volume setting.

Radiologic Technologist I

Homestead Hospital – Baptist Health South Florida
11.2015 - 03.2017
  • Maintain exam rooms with towels, gowns, and gloves
  • Practice Universal Precautions and Isolation Precautions appropriately
  • Collaborate with CT, MRI, and Radiology departments for multi-modality patients
  • Manage steady patient flow and cross-reference 2 personal identifiers for all patients
  • Organize supply closets and revise inventory lists
  • Operate C-arm machine in OR suites maintaining sterile procedures
  • Image patients with age-appropriate care and respect
  • Perform fluoroscopy procedures
  • Reconcile technical difficulties on machines to avoid down time.

Education

Bachelor of Science - Imaging Sciences

Keiser University – Miami, FL
Miami, FL
06-2026

Associate of Science - Radiologic Technology

Keiser University – Miami, FL
08.2015

Skills

  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Adaptive team player
  • Telecommunication skills
  • Critical thinking
  • Direct/indirect patient care
  • Risk management
  • MS Office proficient
  • Self-motivated
  • Attentive to detail
  • Efficient time management
  • Proficient in various Imaging machines and PACS systems
  • Current CPR and First Aid certification

Certification

  • CRT89264, FL DOH Radiology License
  • 546425, American Registry of Radiologic Technology Registered

Military Service

United States Coast Guard Seaman/E-3 - Service Dates 04/10/2010, 02/20/2013

  • Honorably Discharged

Accomplishments

  • Employee of the Month - October 2018
  • Steak is Great Challenge - most sales for site Team Leads during AEP 2023
  • Maintained 150% to goal month to month as a Sales Agent

Languages

Spanish
Limited

Timeline

DTC Sales Team Lead

United Healthcare
10.2022 - Current

DTC Portfolio Sales Agent

United Healthcare
07.2021 - 10.2022

XR/MRI Technologist

Orthopaedic & Sports Medicine Center of Miami
04.2017 - 06.2021

Radiologic Technologist I

Homestead Hospital – Baptist Health South Florida
11.2015 - 03.2017

Bachelor of Science - Imaging Sciences

Keiser University – Miami, FL

Associate of Science - Radiologic Technology

Keiser University – Miami, FL

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Shannon Andrade