Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Sharon Ospino

Miami,FL

Summary

Proven leader in DTC sales at United Healthcare, adept at fostering high-performing teams and driving revenue growth through innovative strategies and targeted training. Skilled in customer relationship management and sales planning, with exceptional communication abilities and a bilingual edge. Achieved significant sales increases by leveraging creative problem-solving and goal-oriented approaches. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Medicare and Medicaid Plans. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

13
years of professional experience
1
Certification

Work History

United Healthcare

DTC Sales Team Lead
07.2020 - Current

Job overview

  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.

United Healthcare

DTC Portfolio Sales Agent
06.2017 - 06.2020

Job overview

  • Answer incoming phone calls and using knowledge of the product portfolio to accurately assess the distinct needs of different prospect.
  • Explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Meet monthly and period goals, sales quota, attendance and other performance criteria.

Accor Hotels

Administrative Assistant
03.2016 - 06.2017

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Created and maintained database records
  • Open emails for vice president. Draft written responses or reply by phone or email when necessary.
  • Respond to regularly occurring requests for information

Humana

Telesales Agent
08.2011 - 01.2016

Job overview

  • Prioritized daily workflows, including all inbound calls, quotes and sales related inquiries.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Recorded prospect contact information in Canvas and Edge.
  • Maintained friendly and professional customer interactions at all times.
  • Completed company leadership training program.

Education

Miramar High School
Miramar, FL

High School Diploma
05.2006

Skills

  • Bilingual
  • Self-motivated
  • Goal Oriented
  • Quick Learner
  • Detail Oriented
  • Creative problem solver
  • Exceptional communication skills
  • Team Management
  • Sales Presentations
  • Cross-selling (MAPD, Dual plans, PDP and Med Sups)

Certification

  • Licensed 2-40 Health- 2011- Present

Languages

Spanish
Native or Bilingual

Timeline

DTC Sales Team Lead

United Healthcare
07.2020 - Current

DTC Portfolio Sales Agent

United Healthcare
06.2017 - 06.2020

Administrative Assistant

Accor Hotels
03.2016 - 06.2017

Telesales Agent

Humana
08.2011 - 01.2016

Miramar High School

High School Diploma

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Sharon Ospino