Joanellys Torres Rosario
Davenport,Florida
Overview
3
3
years of professional experience
Work History
Team Lead Sales Associate
Blue Fig LLC
Lakeland, FL
12.2023 - Current
- Adept at building relationships with customers and providing excellent customer service.
- Exceeded customer satisfaction targets by 20%.
- Monitored inventory to ensure availability of products for customers.
- Resolved customer complaints quickly and efficiently.
- Assisted customers with product selection based on their needs and budget.
Customer Service
Fancy Cakes Boutique
Lake Alfred, FL
09.2023 - 01.2024
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Bakery
Grocery Clerk/Stocker
Publix supermarkets
Brunswick, GA
08.2021 - 05.2023
- Worked in the Grocery Department, keeping the store in order and organized, with the products up to date, to give the best experience to the customer.
- Also worked doing inventory and Customer Service Department, helping those who spoke Spanish.
Education
Senior Year -
Francisco Oller
Cataño, PR06.2018
Psychology -
College Of Coastal Georgia
Brunswick, GASkills
- Customer service
- Inventory Control
- Payment Processing
- Team Leadership
- Stress Management
- Communication skills
- Time management
- Bilingual
Timeline
Team Lead Sales Associate
Blue Fig LLC
12.2023 - Current
Customer Service
Fancy Cakes Boutique
09.2023 - 01.2024
Grocery Clerk/Stocker
Publix supermarkets
08.2021 - 05.2023
Senior Year -
Francisco Oller
Psychology -
College Of Coastal Georgia