Shannon Arnett
Lubbock,TX
Summary
Professional Certified Coder specializing in radiation and oncology coding. Expertise in accurate ICD-10 and CPT coding, claim resolution, and compliance with Medicare, Medicaid, and commercial payer guidelines. Collaborates with revenue cycle teams to optimize reimbursement and maintains rigorous adherence to HIPAA regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Remote Radiation Biller/Coder
UMC Cancer Center
Lubbock, TX
03.2012 - Current
- Reviewed medical documentation, assigning accurate ICD-10 and CPT codes for outpatient oncology services.
- Conducted coding audits to identify and rectify documentation deficiencies, enhancing compliance and accuracy in billing.
- Maintained compliance with HIPAA regulations, payer requirements, and coding guidelines.
- Resolved claim rejections and denials through effective use of Epic and Cerner systems, ensuring smoother claims processing.
- Conducted insurance follow-ups with Medicare, Medicaid, and commercial payers to ensure timely payments.
- Verified insurance eligibility and benefits to support billing processes.
- Collaborated with billing, credentialing, and revenue cycle teams to optimize reimbursement processes and improve revenue outcomes.
- Documented account activities to track progress and outcomes.
Office Manager/ District Manager
Kool Smiles Dental Clinic
Lubbock, TX
01.2008 - 04.2012
- Met office revenue targets through effective financial performance management
- Collaborated with office leadership team to manage programs, train staff, and meet customer service standards
- Ensure the office delivers quality and compassionate dental care to every patient
- Interview, hire and train staff to meet patient schedule
- Oversaw operational readiness and presentation of office to ensure a welcoming environment
- Drive local marketing efforts through participating in local community affairs
- Partner with human resources to implement policies and practices that insure equal opportunity
Office Manager
Drs. Pirtle, Farthing and Hinshaw-UMC Physicians
Lubbock, TX
11.2006 - 04.2008
- Organized and maintained office documentation for efficient access and retrieval.
- Performed billing and coding for six providers, ensuring accurate processing of office, hospital, and nursing home charges.
- Checked patients in/out, collected copays, and scheduled follow-up appointments to streamline patient flow.
- Answer multi-line telephone, route calls, and take accurate messages
- Perform faxing, photocopying and filing duties
- Maintain office and medical supply inventory
Office Manager
Women's Care of Clermont
Clermont, FL
05.2002 - 10.2006
- Processed payroll and payroll taxes to ensure timely employee compensation
- Interview, hire and train all staff
- Facilitated insurance credentialing process for healthcare providers
- Managed inventory of office, medical, and aesthetic supplies to support operational needs
- Distribute incoming mail and process outgoing mail
- Executed marketing strategies for skin care, vitamin line, and aesthetic procedures to increase client engagement
- Accounts payable for 3 different companies to include GYN clinic, rental property and aesthetic sales
Education
General Diploma -
Coronado High School
Lubbock, TX05-1993
Skills
- ICD-10 coding
- CPT coding
- Medical billing
- insurance verification
- claim resolution
- HIPAA compliance
- revenue cycle management
Certification
Certified Professional Coder through AAPC- 2018
QUALIFICATIONS:
- 20 plus years medical billing and coding experience
- Ability to identify trends in billing and denials
- Ability to prioritize and remain focused on the essence of an issue
- Excellent customer service skills
- Skilled at learning new concepts quickly while working well under pressure
Timeline
Remote Radiation Biller/Coder
UMC Cancer Center
03.2012 - Current
Office Manager/ District Manager
Kool Smiles Dental Clinic
01.2008 - 04.2012
Office Manager
Drs. Pirtle, Farthing and Hinshaw-UMC Physicians
11.2006 - 04.2008
Office Manager
Women's Care of Clermont
05.2002 - 10.2006
General Diploma -
Coronado High School