Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ready to help team achieve company goals.
Hi, I’m
Shannon Arnica
Paw Paw
Summary
Overview
20
years of professional experience
1
Certification
Work History
The Irish Peddler
Owner
05.2022 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Interacted well with customers to build connections and nurture relationships.
- Expanded business into new markets
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
A-1 Auto Sales
Office Manager/Coordinator, DMV Agent, and Assistant to GM
06.2016 - 01.2019
Job overview
- Assistant to GM; performing duties to ensure successful operations
- Coordinate with DMV personnel on all auto sales transactions; filing proper paperwork; ensuring customer confidentiality and processing DMV tag and title work
- Coordinate with bank on car sales; submitting proper paperwork to bank for funding deals; speaking with banks about what is needed from the customer to get loan approvals; ensuring customer confidentiality
- Informal management of various staff members; ensuring that state and company requirements were met when submitting customer paperwork
- Maintained excellent relationship with vendors, DMV staff, and bank staff
- Handled office supplies ordering and kept office insurance policies current; updating as needed to follow state guidelines
- Organizing and Tracking all Buy Here Pay Here customers and all Tax Max deals and all Deferred Down Payments
- Organizing/Party Planning - Sales Events and Christmas parties
- Handled sensitive information with discretion, maintaining confidentiality of company documents and customer information.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
JP Shores Enterprises
Office Manager
03.2013 - 07.2017
Job overview
- Answer multi phone system
- Used QuickBooks for company accounting
- Responsible for maintaining and tracking all Accounts Payable and Accounts Receivable activities; ensuring company confidentiality
- Office management duties including keeping appointments recorded and crews on-time; organizational skills, adapting to constantly changing circumstances, and keeping staff on-track to ensure company profitability
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Car Credit Nation
Lead Administrative Assistant
07.2014 - 12.2014
Job overview
- DMV tag and title work; ensuring state requirements were met
- Answer multi line phone system; working in a chaotic environment
- Process and organize car payments, to include required Collections; ensuring customer confidentiality was maintained
- Completed all financial paperwork with customer purchasing a car following company requirements; maintaining customer confidentiality
- Organize and plan events to attract customers
- Answered customers questions regarding payments
- Excellent relationship with vendors, DMV staff and banking personnel
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Prototype Production
Shipping Manager
08.2012 - 01.2013
Job overview
- Organize and track international and domestic shipments; providing reports to upper management
- Responsible for movement, packaging, storage and shipment of material along with receiving materials
- Pulled, verified, and packaged items for shipment.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Lowry's Crab Shack
Manager
07.2008 - 11.2011
Job overview
- Order inventory
- Wait staff
- Customer Service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Executive Gift Planners
Office Manager
08.2005 - 09.2008
Job overview
- Customer Service
- Prepare invoices for billing
- Process payment of invoices
- Order entry and product delivery
Carroll-Butler Vet Associates
Vet Assistant / Technician
09.2007 - 08.2008
Job overview
- Prepare and prep patient for surgery
- Monitor vital signs during surgery
- Administer and monitor anesthesia
- Take necessary X-rays and Blood work
- Horse restraint and handling
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, and surgical suites
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Cleaned and disinfected exam areas, surgical equipment, and stalls to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
Morning Mist Farm
Counselor / Caretaker
08.2005 - 09.2007
Job overview
- Counselor for summer camps; working with kids to ensure all requirements are met for a safe, uneventful camp
- Riding instructor for summer camps
- Feeding and grooming of horses
- Bring in and turn out of horses, following required procedures to ensure health of horses
- Riding and daily exercising; following required procedures to ensure health of horses
Education
Loudoun Valley High SchoolPurcellville, VA
Diploma from Business Curriculum, Marketing Co-Op, Business Management, Accounting I and II
01.1998
University Overview
Skills
- Quickbooks
- Notary
- Microsoft Office Suite
- Social Media application proficiency
- Customer relations
- Office management
- Multitasking and organization
- Problem-solving skills
- Fast learner
- File and record keeping
- Data entry
Certification
Notary Public Virginia
Notary Public West Virginia
Online Notary Public Virginia
Online Notary Public West Virginia
Timeline
Owner
The Irish Peddler
05.2022 - Current
Office Manager/Coordinator, DMV Agent, and Assistant to GM
A-1 Auto Sales
06.2016 - 01.2019
Lead Administrative Assistant
Car Credit Nation
07.2014 - 12.2014
Office Manager
JP Shores Enterprises
03.2013 - 07.2017
Shipping Manager
Prototype Production
08.2012 - 01.2013
Manager
Lowry's Crab Shack
07.2008 - 11.2011
Vet Assistant / Technician
Carroll-Butler Vet Associates
09.2007 - 08.2008
Office Manager
Executive Gift Planners
08.2005 - 09.2008
Counselor / Caretaker
Morning Mist Farm
08.2005 - 09.2007
Loudoun Valley High School
Diploma from Business Curriculum, Marketing Co-Op, Business Management, Accounting I and II
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