Shannon Ashcraft
Waffle House
Calera,AL
22
years of professional experience
A multi-unit professional, with a proven track record in operations management and strategic planning. Enhanced profitability through cost-control measures and improved team performance.
Skilled in conflict resolution and employee coaching, fostering a culture of accountability and high performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
With over 10 years of monthly continuous growth training, experience with Hazel Analytics, certified with Ocea, serve safe, and safe sanctions, I looks forward to professional and personal growth.
Work History
Division Manager
5 Years 10 Months- Supported daily operations to maintain company standards and policy compliance.
- Delivered training programs to strengthen team performance and customer satisfaction.
- Reviewed operational data to find process improvements and cost-saving opportunities.
- Lowered division costs by identifying inefficiencies and applying savings measures.
- Promoted positive workplace culture through open communication, clear decisions, and employee recognition.
- Built employee performance through training programs and ongoing professional development.
- Stayed current on industry standards, guidelines, and policies to support regulatory compliance and internal audits.
- Resolved escalated complaints related to division operations and supervised personnel.
- Improved financial results through careful budgeting, cost control, and revenue initiatives.
- Managed budget activities to support resource allocation and cost reduction.
- Strengthened team relationships through regular communication, collaboration, and goal-setting.
- Supported health and safety compliance to maintain safe work environment.
- Partnered with upper management on strategic planning for regional growth.
- Analyzed operational metrics to identify areas for process improvements and cost reduction.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Supervised daily planning, coordination and administration for division operations.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
District Manager
3 Years 4 Months- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Implemented cost-control measures to optimize profitability while maintaining service excellence.
- Oversaw inventory management processes, ensuring adequate supply levels and reducing waste
- Conducted regular performance evaluations, providing feedback to drive continuous improvement initiatives.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Unit Manager
1 Year 3 Months- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Optimized workflow processes to enhance service speed and efficiency.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Evaluated team performance, providing constructive feedback for continuous improvement.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Boosted customer satisfaction by ensuring high-quality service standards were consistently met.
- Enhanced team productivity by implementing efficient work schedules and providing continuous training.
- Achieved top employee performance ratings, fostering environment of accountability and support.
Educator
7 Years 3 Months- Developed engaging lesson plans to improve student learning experiences.
- Worked with colleagues to create inclusive programs for diverse learners.
- Coordinated community outreach initiatives to strengthen church and school connections.
- Reviewed curriculum effectiveness and recommended improvements based on student outcomes.
- Built relationships and communicated with parents to support best learning environment for children.
- Maintained strong relationships with parents through regular communication, supporting student success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Created engaging lesson plans to maintain learner attention.
- Selected materials and developed lesson plans to strengthen skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Mentored new educators in best practices for teaching, increasing confidence and effectiveness within school community.
- Improved student comprehension by adding visual aids and real-life examples into lesson plans.
Hospitality Assistant
12 Years- Assisted in daily restaurant operations, ensuring seamless service and customer satisfaction.
- Supported team members by preparing and restocking supplies for efficient workflow.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Handled customer inquiries and resolved issues promptly to foster positive relationships.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Participated in training sessions to improve knowledge of menu items and service standards.
- Adapted quickly to changing needs and priorities during peak service hours.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Participated in ongoing professional development training programs to stay current on industry trends and best practices.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Trained new team members on company policies, procedures, and best practices to maintain consistency in service delivery.
Skills
Sales and marketing expertise
Customer relationship development
Operations management
Strategic planning
Sales leadership
Staff motivation
Inventory control
Performance improvements
Operations planning
Innovation and creativity
Customer service
Attention to detail
Problem-solving abilities
Team leadership
Effective communication
Active listening
Self motivation
Conflict resolution
Recruitment and hiring
Goal setting
Training and development
Professionalism
Complex Problem-solving
Quality control
Employee coaching and mentoring
Preventive Maintenance
Crisis management
Risk management
Profit and loss management
Organizational skills
Multitasking Abilities
Performance management
Cross-functional team coordination
Accomplishments
As a multi unit manager I was honored with the following awards multiple years
Highest employee retention
Best annual profits
Best annual sales
Quarterly- performance based
Best over all Unit & District
Best over all Division
Timeline
Division Manager
Waffle House
10.2018 - 08.2024Read More
District Manager
Waffle House
06.2015 - 10.2018Read More
Unit Manager
Waffle House
04.2014 - 07.2015Read More
Educator
Whitefield United Methodist Church
02.2007 - 05.2014Read More
Hospitality Assistant
Baumhower's Sport's Grill
03.2002 - 03.2014Read More