Shannon Bailey
Weatherford,TX
Summary
Accomplished Dispatch Lead at Parker County Sheriff's Office, adept in critical thinking and computer-aided dispatching, enhanced emergency response efficiency. Spearheaded innovative policies, significantly improving teamwork and service excellence. Proven track record in high-pressure environments, leveraging exceptional customer service and problem-solving abilities to manage crises and support law enforcement effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Lead
Parker County Sheriffs Office
Weatherford, TX
11.2019 - Current
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Developed and maintained policies and procedures to ensure compliance with regulatory standards.
- Monitored Police radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Took hundreds of hours of additional trainings acquiring a higher licensing in dispatching
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Merchandise Manager
Bed Bath & Beyond
Weatherford, TX
03.2015 - 11.2019
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Analyzed industry trends to develop relevant offerings.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Evaluated employee progress through regular assessments and provided constructive feedback to promote continuous improvement within the team.
- Planned and executed engaging retail training sessions and other store-based educational events.
Dog Grooming Assistant
Petsmart
Lake Worth, TX
08.2015 - 05.2016
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
Education
No Degree - Math And Science
Weatherford College
Weatherford, TXSkills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Conflict Resolution
- Memory retention
- Computer-aided dispatching
Accomplishments
- Supervised team of 6 staff members.
- Mentored and trained new employees, resulting in an improved onboarding process and new hire morale.
- Helped rewrite and improve policy and procedures.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- Crisis Intervention Team Training Certificate – Various State or Local Law Enforcement Agencies.
- Certified training officer
- Advanced Telecommunications license from the state of Texas.
Timeline
Dispatch Lead
Parker County Sheriffs Office
11.2019 - Current
Dog Grooming Assistant
Petsmart
08.2015 - 05.2016
Merchandise Manager
Bed Bath & Beyond
03.2015 - 11.2019
No Degree - Math And Science
Weatherford College