Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Shannon Bailey

Weatherford,TX

Summary

Accomplished Dispatch Lead at Parker County Sheriff's Office, adept in critical thinking and computer-aided dispatching, enhanced emergency response efficiency. Spearheaded innovative policies, significantly improving teamwork and service excellence. Proven track record in high-pressure environments, leveraging exceptional customer service and problem-solving abilities to manage crises and support law enforcement effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dispatch Lead

Parker County Sheriffs Office
11.2019 - Current
  • Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
  • Developed and maintained policies and procedures to ensure compliance with regulatory standards.
  • Monitored Police radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Took hundreds of hours of additional trainings acquiring a higher licensing in dispatching
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Merchandise Manager

Bed Bath & Beyond
03.2015 - 11.2019
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Analyzed industry trends to develop relevant offerings.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Evaluated employee progress through regular assessments and provided constructive feedback to promote continuous improvement within the team.
  • Planned and executed engaging retail training sessions and other store-based educational events.

Dog Grooming Assistant

Petsmart
08.2015 - 05.2016
  • Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
  • Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
  • Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.

Education

No Degree - Math And Science

Weatherford College
Weatherford, TX

Skills

  • Works Well Under Pressure
  • Critical Thinking
  • Active Listening
  • Computer Skills
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Conflict Resolution
  • Memory retention
  • Computer-aided dispatching

Accomplishments

  • Supervised team of 6 staff members.
  • Mentored and trained new employees, resulting in an improved onboarding process and new hire morale.
  • Helped rewrite and improve policy and procedures.

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
  • Crisis Intervention Team Training Certificate – Various State or Local Law Enforcement Agencies.
  • Certified training officer
  • Advanced Telecommunications license from the state of Texas.

Timeline

Dispatch Lead

Parker County Sheriffs Office
11.2019 - Current

Dog Grooming Assistant

Petsmart
08.2015 - 05.2016

Merchandise Manager

Bed Bath & Beyond
03.2015 - 11.2019

No Degree - Math And Science

Weatherford College
Shannon Bailey