Accomplished Dispatch Lead at Parker County Sheriff's Office, adept in critical thinking and computer-aided dispatching, enhanced emergency response efficiency. Spearheaded innovative policies, significantly improving teamwork and service excellence. Proven track record in high-pressure environments, leveraging exceptional customer service and problem-solving abilities to manage crises and support law enforcement effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Lead
Parker County Sheriffs Office
11.2019 - Current
Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
Developed and maintained policies and procedures to ensure compliance with regulatory standards.
Monitored Police radios to provide assistance to responding personnel.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Dispatched and coordinated emergency services teams according to high-priority calls.
Took hundreds of hours of additional trainings acquiring a higher licensing in dispatching
Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Merchandise Manager
Bed Bath & Beyond
03.2015 - 11.2019
Boosted sales performance by effectively managing merchandise assortments and inventory levels.
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Reviewed customer feedback to identify trends and improve product selection.
Maintained updated product knowledge to successfully educate and advise customers.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Analyzed industry trends to develop relevant offerings.
Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Evaluated employee progress through regular assessments and provided constructive feedback to promote continuous improvement within the team.
Planned and executed engaging retail training sessions and other store-based educational events.
Dog Grooming Assistant
Petsmart
08.2015 - 05.2016
Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
Education
No Degree - Math And Science
Weatherford College
Weatherford, TX
Skills
Works Well Under Pressure
Critical Thinking
Active Listening
Computer Skills
Customer Service
Problem-solving abilities
Data Entry
Conflict Resolution
Memory retention
Computer-aided dispatching
Accomplishments
Supervised team of 6 staff members.
Mentored and trained new employees, resulting in an improved onboarding process and new hire morale.
Helped rewrite and improve policy and procedures.
Certification
Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
Crisis Intervention Team Training Certificate – Various State or Local Law Enforcement Agencies.
Certified training officer
Advanced Telecommunications license from the state of Texas.
Timeline
Dispatch Lead
Parker County Sheriffs Office
11.2019 - Current
Dog Grooming Assistant
Petsmart
08.2015 - 05.2016
Merchandise Manager
Bed Bath & Beyond
03.2015 - 11.2019
No Degree - Math And Science
Weatherford College
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