Shannon Baker
Tulsa,OK
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
31
31
years of professional experience
1990
1990
years of post-secondary education
Work History
Server
Apple Barrel Cafe
Tulsa
03.2020 - Current
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Corner Cafe Restaurant
Tulsa, Oklahoma
01.2000 - 03.2020
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Customer Service Representative
West Telecommunications
Tulsa, OK
02.1995 - 04.1997
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Daniel Webster High School
Tulsa, OKSkills
- Drink preparation
- Cash handling
- Order delivery
- Kitchen communication
- Answering Inbound Calls
- Activation
- Billing Questions
- Technical Support
- Save Team
- Customer satisfaction
- Conflict resolution
- Team collaboration
- Product knowledge
- Attention to detail
- Effective communication
- Problem solving
- Time management
References
References available upon request.
Timeline
Server
Apple Barrel Cafe
03.2020 - Current
Server
Corner Cafe Restaurant
01.2000 - 03.2020
Customer Service Representative
West Telecommunications
02.1995 - 04.1997
Daniel Webster High School