Shannon Baker
Joplin,MO
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Twin Hills Golf & Country Club
Joplin, MO
04.2025 - Current
- Oversaw daily food and beverage operations, ensuring exceptional service standards were consistently met.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
Banquet Server
Downstream Casino And Resort
Quapaw, OK
07.2024 - 04.2025
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Provided friendly, courteous service to create memorable moments for guests.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Bartender
Downstream Casino And Resort
Quapaw, OK
10.2017 - 07.2024
- Anticipate customer needs, providing them with excellent customer service while upholding company standards and practices
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Meticulously operated POS system transactions including credit, cash, player points, player credits and comps to ensure seamless and accurate cash flow
- Maintain good rapport with guests to ensure a positive experience and guest return
- Remain calm and professional in high stress environments while being short handed, multitasking to ensure prompt guest service
- Handle high volume of daily customers independently while completing daily tasks and side work
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cocktail Server
Downstream Casino And Resort
Quapaw, OK
10.2011 - 10.2017
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
House Keeper
Downstream Casino And Resort
Quapaw, OK
03.2011 - 10.2011
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Webb City High School
Webb City, MO2007
Skills
- Outstanding Customer Service
- Teamwork and Professionalism
- Handling Difficult Customers
- Cash Handling and Management
- Multitasking and Prioritization
- Service-Oriented Mindset
- Identification and Compliance
- High Volume Dining
- Operations Management
Certification
- TIPS certified
- Community Partnership alcohol training
Timeline
Assistant Food and Beverage Manager
Twin Hills Golf & Country Club
04.2025 - Current
Banquet Server
Downstream Casino And Resort
07.2024 - 04.2025
Bartender
Downstream Casino And Resort
10.2017 - 07.2024
Cocktail Server
Downstream Casino And Resort
10.2011 - 10.2017
House Keeper
Downstream Casino And Resort
03.2011 - 10.2011
High School Diploma -
Webb City High School