Shannon Barker

Woodinville,WA

Summary

Versatile customer service specialist with experience in aerospace, industrial and automotive parts. Capable of assisting in all aspects of operations.

Overview

years of professional experience

Work History

PPG Aerospace

01.2019 - 08.2020

Answered customer questions, prepared quotes, and processed purchase orders promptly.
Reviewed open order status and shared updates by phone, email, spreadsheets, and regular conference calls.
Entered customer orders for products and services, including aerospace sealants, coatings, chemicals, and installation tools.
Tracked product type, quantity, and delivery date needs while coordinating with multiple departments to meet customer requirements.
Moved backorders forward and provided interim solutions when needed.
Supported administrative work by following up on late payments, requesting credit memos, creating and updating work instructions, and scanning and filing customer purchase orders.

Motion Industries

02.2015 - 12.2019

Prompt customer response, accurate quotes, and timely request completion supported strong service outcomes.
Gross profit improvement came through disciplined negotiation of sales and purchase pricing within Motion Industries policies.
Accurate, efficient order processing resulted from courteous coordination with customers and suppliers.
Safer branch operations resulted from safety manager work across multiple branches, monthly safety meetings, quarterly self-audits, and corrective action plans.

USAF Child Development Center

09.2008 - 02.2015

Supported collection and tracking of participation data and completed required daily documents.
Planned, coordinated, and led activities for program participants based on observed children’s needs.
Prepared and delivered program options for children and youth with special requirements.
Trained team members on specific tasks and job techniques; provided written instructions, reference materials, and supplies.

The Parts House DBA Napa Auto Parts

Redmond, WA

10.2005 - 07.2008

Delivered excellent customer service by phone and in store.
Balanced cash drawer and receipts; completed daily bank deposits.
Handled opening and closing procedures for facility.
Supported wholesale and retail customers with dependable product knowledge and service.
Provided high-quality customer support across phone and in-store interactions.
Managed cash reconciliation, receipt tracking, and daily bank deposits.
Completed opening and closing duties for facility operations.
Assisted wholesale and retail customers with reliable knowledge to meet service needs.

B & B Auto Parts

Redmond, WA

07.2001 - 10.2005

Helped build weekly staff schedules, balancing time-off requests and personal preferences whenever possible.
Used software tools and managed multi-line phone system for daily office support.
Monitored store inventory and submitted stock orders based on budget and customer demand.
Found, ordered, and received special-order and hard-to-find parts.

Skills

Order processing and inventory management
Quote preparation and administrative support
Problem solving and customer relationship management

Problem solving
Customer relationship management
Administrative support

Timeline