Summary
Overview
Work History
Education
Skills
Timeline
Server

Shannon Batchelder

Waitress
Plain City,OH

Summary

Dynamic Front of House Manager at Uptown Steakhouse with a strong work ethic and exceptional customer service skills. Successfully enhanced guest satisfaction through effective complaint resolution and team collaboration. Proven ability in cash handling and suggestive selling, contributing to increased revenue while fostering a positive dining atmosphere.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience

Work History

Server

Hella's
07.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Data Entry updating menu items and prices
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Lead Server

Half Pint
08.2016 - 02.2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Took inventory and updated menu items

Front of House Manager

Uptown Steakhouse
07.2014 - 08.2016
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.

Education

TRIAD
North Lewisburg, OH
06-1998

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Table bussing
  • Suggestive selling
  • Guest relations management

Timeline

Server

Hella's
07.2020 - Current

Lead Server

Half Pint
08.2016 - 02.2018

Front of House Manager

Uptown Steakhouse
07.2014 - 08.2016

TRIAD

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Shannon BatchelderWaitress