Shannon BEVAN
Carey Counseling
Buchanan,TN
22
years of professional experience
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Work History
Social Worker / Systems Care Coordinator
3 Years 7 Months- Systems Care Coordination involves working with clients that have Medicaid insurance and working with reports in Tenncare portals.
- Responsible for ensuring clients get needed services for mental health necessity.
- Provides case management services and completes related documentation in compliance with established criteria and time frames.
- Responsible for maintaining a designated amount of clients and providing assistance to clients in the utilization of community resources in the area related to independent living skills.
- Completes a case management assessment prior to the development of the individual program plan.
- Participates in the development of a crisis/safety plan for priority consumers.
- Participates in weekly group supervision with a focus on client-specific and practice-specific activities on an individual basis with the case management supervisor until the supervisor determines that the case manager’s skill level warrants less intensive supervision.
Social Service Worker I
7 Months- Provided professional social work services to families, individuals and/or juvenile offenders through the assessment of client needs and the provision of social services; and performed other duties as required.
- Primarily office based with some field work.
Medical Receptionist
2 Years 1 Month- Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information.
- Independently scheduled and registered patients to ensure minimal waiting time while maximizing the ward's efficiency.
- Answered and handled all phone calls in a friendly and efficient manner.
Administrative Assistant
5 Years 2 Months- Ensured smooth operation of all administrative processes
- Maintain medical and clinic records
- Organize patient travel arrangements
- Schedule patient's appointments with referrals
- Perform general office tasks
- Collaborate with manager and social workers
- Plan staff and patient activities
- Work with various computer programs
- Developed and maintained filing systems, enhancing document retrieval efficiency and compliance with regulations.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Patient Service Representative
2 Years 2 Months- Provided excellent customer/patient services
- Resolved client concerns
- Registered patients
- Verified Insurance
- Coordinated appointments with multiple physicians
Center Manager
11 Months- Managed financial service team
- Made collection calls
- Mediated customer issues
- Responsible for data entry and cash management
Customer Service Manager / Accounting Associate
2 Years 10 Months- Delivered high level customer services in a fast paced, retail environment
- Supervised up to 30 people
- Trained and evaluated employees
- Addressed and resolved customer issues
- Reconciled daily transactions and prepared bank deposits
- Led customer service team to enhance support strategies and improve customer satisfaction scores.
- Oversaw daily operations, ensuring compliance with company policies and enhancing team performance.
- Collaborated with cross-functional teams to address operational challenges and improve overall service delivery.
- Mentored staff on conflict resolution techniques, fostering a positive work environment and reducing escalations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Master of Arts - Social Work
Master of Arts - Psychology
Bachelor of Arts - Psychology
Skills
Case management
Social services
Attention to detail
Multidisciplinary team collaboration
Analytical thinking
Client confidentiality
Client documentation
Community resources
Data collection and management
Solution-based interventions
Safety planning
Records management
Treatment Planning
Mandatory reporting procedures
Staff training and onboarding
Medicare and medicaid applications
Timeline
Social Worker / Systems Care Coordinator
Carey Counseling
01.2023 - CurrentRead More
Social Service Worker I
Commonwealth of Kentucky
06.2022 - 01.2023Read More
Medical Receptionist
Western Kentucky Kidney Specialists
05.2020 - 06.2022Read More
Administrative Assistant
Fresenius Healthcare
06.2017 - 08.2022Read More
Patient Service Representative
U.P. Health System
12.2014 - 02.2017Read More
Center Manager
Advance America
11.2012 - 10.2013Read More
Customer Service Manager / Accounting Associate
Walmart
12.2004 - 10.2007Read More
American Public University
Bachelor of Arts from Psychology
Read More
American Public University
Master of Arts from Psychology
Read More
Walden University
Master of Arts from Social Work
Read More