Shannon Bey
Altus,OK
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Quality Assurance Manager
Department Of Defense Air Force
03.2019 - Current
- Plan, organize, and lead a team of 7 Quality Assurance members.
- Prepare reports and follow-up correspondence for inspections, audits, and staff visits.
- Obtain and analyze statistical data to identify causes, develop solutions, and provide recommendations to solve discrepancies.
- Monitor staff organization and suggests improvements to daily functionality.
- Examine Logistics Readiness operations by conducting internal surveillance and special reviews.
- Analyze trends for effectiveness and efficiency.
- Perform root cause analysis to identify and resolve quality issues and defects
- Apply coaching techniques and tools to support managers and team members in improving performance. 98% inspection pass rate sustained.
- Recorded, analyzed, and distributed statistical information.
- Conduct risk assessments to identify and mitigate potential quality issues.
Denials Coordinator
Jackson County Memorial Hospital Home Health Products
11.2014 - 03.2019
- Responsible for analyzing and identifying trends of all denials.
- Examined medical treatment records and medical bills to gauge overall extent of liability.
- Resolved medical claims by approving or denying documentation, calculating benefit due and initiating payment or composing denial letter.
- Performed billing functions for hospice patients.
- Trained new employees on multiple medical billing programs and data entry software.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Worked accounts receivable for over 400 insurance entities.
Education
Master of Science - Counseling, Applied Behavioral Science
Mid-America Christian University
Oklahoma City, OK11-2021
Bachelor's Degree - Psychology and Ethics
Mid-America Christian University
Oklahoma City, OK05.2017
Associate's Degree - Liberal Arts
Western Oklahoma State College
Altus, OK05.2015
Skills
- Leadership
- Communication
- Adaptability
- Active Listening
- Customer Service
- MS Office Applications
- Management
Additional Information
- Honorable Discharge
- USAF SCI/TK security clearance at the National Reconnaissance Office (NRO)
Timeline
Quality Assurance Manager
Department Of Defense Air Force
03.2019 - Current
Denials Coordinator
Jackson County Memorial Hospital Home Health Products
11.2014 - 03.2019
Bachelor's Degree - Psychology and Ethics
Mid-America Christian University
Associate's Degree - Liberal Arts
Western Oklahoma State College
Master of Science - Counseling, Applied Behavioral Science
Mid-America Christian University
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