SHANNON BLACK
Granger,IN
Summary
Dynamic and results-driven Clinical Informatics Specialist with 30 years of nursing experience, including a decade in nursing informatics. Proven leadership as Director of Patient Care Services and Risk Manager, with a passion for integrating technology into healthcare to enhance patient outcomes. Adept at managing complex projects, leading interdisciplinary teams, and guiding organizations through technological transitions. Passionate about advancing healthcare through innovative solutions and committed to delivering high-quality patient outcomes.
Overview
29
29
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Senior Informatics Specialist
Beacon Health System
10.2022 - Current
- Highly skilled Senior Clinical Informatics Nurse with over 10 years of experience leveraging advanced clinical expertise and technological proficiency to optimize healthcare delivery and patient outcomes
- Chaired and guided the Documentation Workgroup in implementing standardized practices for improved clinical documentation across the organization.
- Implemented, managed, and optimized electronic health record (EHR) systems, clinical decision support tools, and healthcare informatics solutions
- Collaborated with interdisciplinary teams to streamline workflows, enhance data integrity, and ensure regulatory compliance
- Translate clinical workflows into technical requirements and vice versa, enabling seamless integration of technology into nursing practice
- Showcased strong leadership skills by successfully leading project management, staff training, and change management initiatives.
- Committed to advancing healthcare through innovation, data-driven insights, and continuous improvement.
Director of Patient Care Services – Emergency
Elkhart General Hospital
04.2017 - 04.2022
- Coordinated and directed 120 FTEs, between the Emergency Department, Clinical Decision Unit, and EMS
- Managed $2 million fiscal budget
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
- Efficiently organized and launched a new Clinical Decision Unit next to the ED
- Maintained scorecard for emergency and throughput data
- Cooperated with business intelligence report writers in the creation and maintenance of digital ED and CDU dashboards
- Implemented strategies for departmental flow and quality improvement in collaboration with contracted ED physician group
- Developed and executed strategies for enhancing patient satisfaction and service excellence.
- Implemented and interpreted policies, procedures, standards, and regulations for personnel, patients, medical staff, and the public.
- Led the Emergency Department through the COVID-19 pandemic, implementing telehealth solutions and daily video huddles to ensure staff received real-time updates.
- Established and evaluated goals that met and promoted quality standards across all patient services.
Manager of Risk Management
Elkhart General Hospital
04.2017 - 11.2018
- Organized and led training programs on frontline risk control, enhancing overall risk management across the organization.
- Reviewed contracts and agreements, identifying potential risks and developing efficient mitigation strategies
- Achieved enhanced customer satisfaction through prompt dispute resolution, effective communication, and consistent high-quality service delivery.
- Enhanced risk control and mitigation by crafting short-term objectives and long-term strategic plans.
- Provided stakeholders with unique insights to enhance analytical approach and understanding of risk management programs.
- Conducted investigations to verify allegations and provided recommendations for risk mitigation
- Liaised with Quality and Performance Improvement related to RCA and new processes
- Conducted GAP analysis on new equipment and processes
- Played the role of an Administrator for Hospital Incident System Software.
Clinical Informatics Specialist
Beacon Health System
04.2013 - 04.2017
- Steered cross-departmental clinical improvements
- Led, facilitated and attended focus groups and meetings for strategizing workflow issues
- Integrated decision support, clinical pathways, and best practices into health information technology, resulting in the enhancement of care delivery and workflows
- Identified areas for care improvement and cost reduction by analyzing electronic health records
- Acted as a liaison between end-users and the health IT team
- Assisted the Informatics Director in creating change control councils across the health system
- Collaborated with leadership to establish workflow mapping.
Implementation Consultant Physician Upgrades
McKesson Provider Technologies
03.2012 - 04.2013
- Assisted in the implementation of new McKesson software and upgrade remotely
- Conducted testing in build and production utilizing SQL queries to ensure accurate and appropriate functioning during go lives
- Traveled to remote locations for go lives
- Coordinated physician and staff training on the software's key features, including capturing and submitting new feature requests to the development team
- Trained new consultants on software implementation and processes, evaluating knowledge retention, and mentoring team members to ensure an understanding of policies and procedures.
Clinical Nurse Analyst Nursing Informatics
Elkhart General Hospital
04.2008 - 03.2012
- Supported hospital's McKesson Horizon Clinicals EMR system
- Implemented Medication Administration Barcode scanning software for Elkhart General Hospital (EGH) and conducted training classes for all nurses
- Supported physicians and nurses in successfully implementing Horizon Emergency Care, ER's first CPOE area at EGH.
- Maintained technical skills and incorporated professional nursing standards and accountability into informatics tools.
Registered Nurse
01.1996 - 07.2008
- Employed as an Oncology Nurse, working in a dedicated oncology unit from 1994 till 1996, coordinating primary care and chemotherapy fusions
- Advanced to Radiation Oncology Nurse from 1996 to 2003 – acted as an Office Nurse, assisting the physician, seeing new and current patients
- Provided radiation oncology education related to side effects to patients
- Worked as an Oncology Nurse Shift Coordinator from 2003 to 2006 and an Oncology Nurse Educator, supporting and providing chemotherapy education to nurses from 2006 to 2008.
Education
Master of Business Administration: Health Administration -
11.2019 - 11.2022
BSN: Nursing -
2007 - 2008
Associate Degree Nursing: Nursing -
09.1989 - 09.1992
Skills
- Clinical Informatics Project Management
- Healthcare Information Technology (HIT)
- Healthcare Management
- Team Leadership
- Change Management
- Data Interpretation & Management
- Conflict Resolution
- Communication
- Staff Development
- Partnership Building
Certification
Plan to obtain my Informatics Nursing Certification (NI-BC) by end of 2025.
Timeline
Senior Informatics Specialist - Beacon Health System
10.2022 - Current
Indiana Wesleyan University - Master of Business Administration: Health Administration,
11.2019 - 11.2022
Director of Patient Care Services – Emergency - Elkhart General Hospital
04.2017 - 04.2022
Manager of Risk Management - Elkhart General Hospital
04.2017 - 11.2018
Clinical Informatics Specialist - Beacon Health System
04.2013 - 04.2017
Implementation Consultant Physician Upgrades - McKesson Provider Technologies
03.2012 - 04.2013
Clinical Nurse Analyst Nursing Informatics - Elkhart General Hospital
04.2008 - 03.2012
Goshen Community College - BSN: Nursing,
2007 - 2008
Registered Nurse -
01.1996 - 07.2008
IVY Tech Community College of South Bend - Associate Degree Nursing: Nursing,
09.1989 - 09.1992
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