Shannon Blackstone
Castle Rock,WA
Summary
Multi-talented Personal Care Aide with 3 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, preparing meals and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.
Overview
17
17
years of professional experience
Work History
Receptionist
Kirkpatrick Family Care P S
Longview, Washington
09.2022 - Current
- Greeted patients , answered general questions and directed to appropriate locations
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external patients .
- Sorted incoming mail and directed to correct personnel each day.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Caregiver
Senior And Disability Services
Eugene, OR
10.2018 - 06.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Cooked appetizing and satisfying meals and snacks.
Deli Fry Cook
Cottage market
Cottage Grove, OR
01.2013 - 08.2015
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Labeled and dated food products for safety.
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
- Organized kitchen and walk-in freezer to enable employees to easily find items.
- Checked temperatures for food items during cooking, holding and serving.
Dry Cleaner
McKayles dry cleaners
Eugene, OR
02.2010 - 11.2011
- Attached tags to identify customer items.
- Greeted customers, collected items and recorded contact information.
- Printed customer bills and processed payments using cash register.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Separated white clothing from colors to prevent bleeding dye.
- Retrieved and delivered laundry from customer locations.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Inspected laundry for damage or stains to repair or pre-treat.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Transported laundry in carts and sorted dirty items by load type.
Lunch Lady
Head Start Of Lane County
Springfield , OR
03.2008 - 08.2009
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Prepared food according to recipe instructions to manage regular school meals.
- Upheld correct procedures for preparing foods and storing leftovers.
- Operated industrial dishwasher to wash glassware and utensils.
Education
GED -
Looking Glass
2001
Skills
- Client documentation
- Care plan management
- Quality program protocols
- Knowledge of state regulations
- Compassionate client care
- Meal preparation
- Housekeeping
- Client satisfaction
- Wound care
- Medication administration
- Coordination skills
Timeline
Receptionist
Kirkpatrick Family Care P S
09.2022 - Current
Caregiver
Senior And Disability Services
10.2018 - 06.2021
Deli Fry Cook
Cottage market
01.2013 - 08.2015
Dry Cleaner
McKayles dry cleaners
02.2010 - 11.2011
Lunch Lady
Head Start Of Lane County
03.2008 - 08.2009
GED -
Looking Glass