Shannon Boggess
Largo,Florida
Summary
Knowledgeable Technical Advisor seeking new role. Leveraged technical expertise to provide impactful solutions and support, driving efficiency and innovation. Demonstrated proficiency in problem-solving and client communication, consistently delivering optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Advisor
Transcom
06.2020 - 11.2020
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Chat Advisor
Transcom North America
04.2020 - 05.2020
- Maintained up-to-date knowledge of company policies, procedures, products, and services for effective assistance.
- Participated in ongoing training programs to stay abreast of industry trends, technology advancements, and evolving customer expectations.
- Efficiently navigated internal systems while actively engaging with customers, resulting in seamless multitasking abilities.
- Collaborated with team members to share knowledge, insights, and best practices for exceptional chat support.
- Escalated complex issues to appropriate departments when necessary, ensuring timely resolution for the client''s satisfaction.
Shift Manager
Culver's
03.2019 - 05.2020
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented inventory management procedures to minimize waste and reduce costs.
- Monitored employee performance, providing feedback to improve productivity and engagement.
- Streamlined processes to improve order accuracy and decrease service time during busy periods.
- Collaborated with management on strategic initiatives for store promotions and community engagement efforts.
- Conducted regular safety audits, ensuring compliance with health regulations and company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Remote Assembly Worker
J&K Novelty
05.2012 - 03.2017
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
Education
High school or equivalent -
Adlai E Stevenson High School
Sterling Heights, MI06.2005
Associate of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Customer Service
- Data Entry
- Leadership Experience
- Basic Math
- Word Processing
- Experience Working With Students
- Shift Management
- Food Service
- Restaurant Experience
- Zendesk
- IOS
- Technical Support
- Troubleshooting
- Live Chat (Less than 1 year)
- Android
- Mac OS
- Typing
Certification
- ServSafe
- August 2019 to August 2024
Timeline
Technical Advisor
Transcom
06.2020 - 11.2020
Chat Advisor
Transcom North America
04.2020 - 05.2020
Shift Manager
Culver's
03.2019 - 05.2020
Remote Assembly Worker
J&K Novelty
05.2012 - 03.2017
High school or equivalent -
Adlai E Stevenson High School
Associate of Arts - Liberal Arts
Southern New Hampshire University
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