Shannon Bookwood
United Delivery Service
McHenry,IL
18
years of professional experience
Results-driven with strong customer service and organizational skills. Known for effective communication and problem-solving, ensuring timely delivery and positive client relationships.
Work History
Office Manager/Delivery Driver
8 Years 3 Months- Coordinates office operations to streamline workflow and improve productivity.
- Multi-tasks daily while answering phone calls from our home office, helping drivers, answering emails and filing paperwork.
- Manages positive driver relationships to ensure timely delivery of vendors' products.
- Coordinates office operations to enhance workflow efficiency and productivity.
- Reconciles, loads, and delivers packages professionally and punctually.
- Resolves office disputes swiftly and equitably, upholding a harmonious workplace.
- Maintains positive relationships with customers when delivering vendors' products.
Account Manager
1 Year 10 Months- Oversaw travel nurse staffing accounts for the Western Region and also for the Aids Healthcare Foundation.
- Worked in a high energy/fast-paced environment answering emails and phone calls from staffing agencies and healthcare facilities in need of staffing.
- Handled weekly payroll for nurses and submitted them in a timely manner.
- Cold called staffing agencies to sign them to our list of agencies for travel nurses.
- Reviewed nurses state mandated credentials in order for them to be placed and active to work.
- Cultivated strong client relationships to enhance customer satisfaction and retention for staffing.
- Hosted quarterly presentations for our leadership and healthcare facilities on job openings vs. staffing.
Branch Manager
7 Years 11 Months- Oversaw daily branch operations, ensuring compliance with Illinois state regulations and company policies.
- Led team of loan officers, providing mentorship and training to enhance customer service skills.
- Maintained friendly and professional customer interactions.
- Handled all escalated calls in regards to customers' repossessions and helped them resolve their delinquency to get them back on track for repayment.
- Made daily collection calls, payment reminder calls and cold calls for sales.
- Handled all cash payments accurately and made multiple daily bank deposits.
- Traveled to other branches to train and educate new and struggling employees on more streamlined procedures and how to increase branch growth.
Education
Bachelor of Arts - Communications
Skills
Customer service
Office management
Organizational skills
Office administration
Clear oral/written communication
Teamwork and collaboration
Time management
Problem-solving
Multitasking and organization
Timeline
Office Manager/Delivery Driver
United Delivery Service
2018.05 - CurrentRead More
Account Manager
CareerStaff Unlimited - Managed Services
2016.07 - 2018.05Read More
Branch Manager
Illinois Title Loans Inc
2008.08 - 2016.07Read More
University of Wisconsin, Milwaukee
Bachelor of Arts from Communications
Read More