Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Boyd

Milford,CT

Summary

I am a young professional who found a passion for hospitality that carried me through college and into my career as a bartender and eventual restaurant manger with Colony Grill. I am looking to continue my career in the restaurant industry on a more part-time basis as I simultaneously pursue a career in the personal training field. While I gained an incredible skill set in the leadership position I was in, I am looking forward to taking a step back from managing, while continuing to hone my craft as a hospitality industry professional.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Colony Grill
03.2021 - 09.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.

Bartender

Colony Grill
09.2015 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Kept bar presentable and well-stocked to meet customer needs.

Aquatics Director

Country Club Of Fairfield
08.2015 - 08.2020
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Coordinated with lifeguards and facility staff to maintain a safe and clean practice environment for swimmers at all times.
  • Built strong relationships with members through active listening, empathy, and personalized attention.
  • Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.

Education

Bachelor of Arts - English

University of Connecticut
Stamford, CT
06.2019

Skills

    Strong Work Ethic

    Hospitality Service Expertise

    Efficient Multitasking

    Engaging Personality

    Liquor, Beer, and Wine Knowledge

    Passion for Customer Satisfaction

    Adaptable Problem-Solving Skills

Timeline

Restaurant Manager

Colony Grill
03.2021 - 09.2024

Bartender

Colony Grill
09.2015 - 03.2021

Aquatics Director

Country Club Of Fairfield
08.2015 - 08.2020

Bachelor of Arts - English

University of Connecticut

Similar Profiles

CREATE PROFILE
Shannon Boyd